IT Support Technician (Level 2)

BlueBolt Technology Management offers a hybrid IT support role in Austin, TX with a competitive hourly rate and a benefits-forward culture. Earn USD 30 per hour while helping small and mid-sized businesses across Central Texas troubleshoot Windows, Microsoft 365, Windows Server, networking, and business applications. This role emphasizes documentation, collaboration with technicians, and building long-term client relationships. Enjoy a flexible schedule, health insurance, paid time off, and professional development assistance as part of a team that values curiosity, ownership, clear communication, and teamwork.

Responsibilities

• Troubleshoot Microsoft Windows, Microsoft 365, Windows Server, networking, and business applications.
• Support small and mid-sized businesses throughout Central Texas.
• Work remotely and occasionally onsite.
• Create and maintain technical documentation.
• Collaborate with other technicians to solve difficult issues.
• Build long-term relationships with the clients you support.

Requirements

• 4+ years supporting Windows environments.
• Experience with Microsoft 365, Active Directory, Windows Server, networking, and common business applications.
• High school diploma or equivalent (preferred).

Technologies

• Microsoft Windows
• Microsoft 365
• Windows Server
• Active Directory

We hire people who solve problems

• Anyone can follow a checklist.
• We are looking for someone who enjoys solving difficult technical problems.
• When something doesn’t make sense, your first instinct is to investigate, research, form theories, test them, and keep digging until you understand the root cause.
• You don’t have to know everything.
• You do have to enjoy figuring things out.

Technology isn’t just your job

• Technology is something you naturally enjoy.
• Maybe you watch technical YouTube channels.
• Maybe you’ve built a home lab.
• Maybe you experiment with AI.
• Maybe you simply enjoy reading about new technology.
• The common thread is curiosity.
• Nobody has to convince you to keep learning because that is who you are.

How we work

• Curiosity beats memorization.
• Ownership beats excuses.
• Communication beats assumptions.
• Documentation saves everyone time.
• Teamwork makes everyone better.
• Clients deserve technicians who genuinely care about their business.

You’ll probably enjoy working here if you...

• Enjoy learning new technology.
• Like troubleshooting things you’ve never seen before.
• Take ownership instead of passing problems to someone else.
• Enjoy helping teammates.
• Can explain technical concepts without talking down to people.
• Like leaving systems better than you found them.
• Believe there’s almost always a better solution.

Application question

• Ability to work outside normal 8-5 M-F business hours.