Merchandising Help Desk Receptionist

This onsite role supports the Merchandising Department by operating the company switchboard, handling routine clerical tasks, and assisting stores with special-order requests and vendor information. The position is based in Dublin, Georgia and carries daily administrative responsibilities at Farmers Home Furniture.

Responsibilities

• Greet visitors upon arrival and route them to the appropriate person or department.
• Answer incoming calls and relay messages to designated staff members.
• Direct inquiries to the correct personnel and provide information as needed.
• Perform general clerical duties such as faxing information, data entry, and typing and distributing letters, reports, and memos.
• Assist stores with special orders by researching required details and contacting vendors for costs, fabric information, and merchandise availability.
• Communicate general vendor and merchandise information to stores as needed.
• Order replacement parts and convey any necessary information to stores regarding parts.
• Prepare weekly merchandising packages for distribution to stores.
• Process special order information requested by stores and ensure accurate handling.
• Review weekly reports to monitor special orders, contact vendors for shipping updates, and relay information to store personnel.
• Communicate with the MIS Department regarding telephone equipment problems as they arise.
• Complete and route a variety of forms, logs, requests, records, reports, correspondence, and other documents; maintain filing systems and records.
• Operate office equipment and software, including word processing, spreadsheet, and database systems, as needed to fulfill duties.
• Uphold and promote the company H.O.M.E values in daily work: Helping others, developing ordinary people to do extraordinary things, being a motivated owner who cares, and ensuring excellence as a habit for oneself and the team.
• Substitute for co-workers during temporary absences as required.
• Perform other related duties as assigned.

Requirements

• High School Diploma or GED.
• At least one year of experience in a general office or customer service role.
• Any equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities for this position.

Technologies

• Word processing software
• Spreadsheet software
• Database software

Description

The role is designed to operate the company switchboard and provide clerical support to the buying staff within the Merchandising Department. It includes assisting stores with research for special order requests and offering guidance on vendor and merchandise information to support day-to-day operations.

Performance Aptitudes

• Data Utilization: Ability to review, categorize, prioritize, and analyze data, with discretion in data classification and reference to established standards to identify effects and relationships.
• Human Interaction: Capacity to function as a first-line supervisor, including instructing, reviewing work, maintaining standards, and coordinating activities.
• Equipment and Tools: Proficiency in operating and managing office equipment and tools used to fulfill essential tasks.
• Verbal Aptitude: Ability to use a wide range of reference materials and information.
• Mathematical Aptitude: Competence in basic arithmetic, decimals, percentages, fractions, and interpreting graphs.
• Functional Reasoning: Skill in interpreting instructions and applying rational systems, with independent judgment to adapt methods to meet objectives.
• Situational Reasoning: Ability to exercise judgment, decisiveness, and creativity when evaluating information against criteria.

ADA Compliance

• Physical Ability: Tasks require light physical effort and may involve lifting or carrying light objects; extended periods of keyboard use are common.
• Sensory Requirements: Ability to perceive colors and visual cues, hear, and communicate verbally.
• Environmental Factors: Essential duties are performed in a typical office setting without exposure to adverse environmental conditions.