Desktop Support Technician

Seattle onsite opportunity for an experienced Desktop Support Technician supporting end users and endpoint technology. You will help keep computers, laptops, mobile devices, printers, and related equipment running smoothly through onsite and remote troubleshooting, ticket-based service, and careful documentation. The role supports consistent service delivery while contributing to knowledge base articles and process improvements.

What you can expect: a W2 position with an hourly rate of $19.50 to $26.00 (unless local minimum wage is higher). Benefits include medical, dental, and vision coverage, life and AD&D insurance, disability plans, an Employee Assistance Program, paid time off, paid parental leave, paid holidays, and 401(k) plus FSA/HSA pre-tax benefits.

Responsibilities

• Provide technical support for desktops, laptops, monitors, printers, mobile devices, peripherals, and related technology
• Diagnose and resolve hardware, software, operating system, and connectivity issues
• Install, configure, image, deploy, and maintain endpoint devices according to established procedures
• Perform equipment moves, adds, changes, and refresh activities
• Respond to incidents and service requests through designated ticketing systems and document work performed
• Track, update, and resolve support tickets within established service level agreements (SLAs)
• Assist with inventory management, asset tracking, device lifecycle activities, and equipment audits
• Receive, stage, configure, and deploy new hardware and software
• Support end users in person, over the phone, and through remote support tools
• Troubleshoot basic networking issues, including wireless connectivity, network access, printers, and peripheral devices
• Escalate complex issues to higher-level technical teams when appropriate
• Assist with operating system upgrades, software installations, patching, and technology rollout projects
• Support backup and recovery activities as directed
• Maintain knowledge base articles and contribute to process improvement initiatives
• Follow established security, compliance, and operational procedures
• Collaborate with other IT team members to ensure consistent service delivery

Requirements

• High school diploma or equivalent required; Associate degree in Information Technology, Computer Science, or a related field preferred
• Minimum 1 to 3+ years of desktop support, help desk, field services, or technical support experience
• Experience supporting Windows operating systems and Microsoft 365 applications
• Basic knowledge of networking concepts including TCP/IP, DNS, DHCP, VPN, and wireless connectivity
• Experience using ticketing systems such as ServiceNow or comparable ITSM tools
• Familiarity with desktop imaging, software deployment, and hardware break/fix activities
• Experience supporting printers, peripherals, mobile devices, and endpoint hardware
• Strong troubleshooting and problem-solving skills
• Ability to prioritize multiple tasks while maintaining attention to detail
• Excellent verbal and written communication skills
• Strong customer service orientation and ability to interact professionally with technical and non-technical users

Technology

Windows operating systems, Microsoft 365 applications, TCP/IP, DNS, DHCP, VPN, wireless connectivity, ServiceNow, ITSM tools

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

Additional Employment Terms

• W2 only, no Corp to Corp.
• Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

On-Camera Video Interview Notice

• Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes.
• Interviews will be recorded where permitted by law.
• Participation and consent to applicable recording requirements are required to continue in the hiring process.
• Failure to participate in required on-camera interviews may result in removal from further consideration for employment.