PC/Technical Support Technician

SAIC is seeking a PC/Technical Support Technician to deliver frontline and tier-2 IT support for USARC enterprise users. This onsite role in Atlanta, GA focuses on hardware and software troubleshooting, on-site maintenance, and provisioning IT services to ensure operational readiness.

Responsibilities

• Provide frontline and tier-2 support to end users, engaging with network services, physical devices, software systems, and asset management to restore service or identify root causes. Resolve technical problems and answer queries by phone or through service tickets supporting internal and external user hardware, software, network, system/application access, and telecommunications systems.
• Deliver on-site technical support by installing, repairing, and performing preventive maintenance of workstations and related software/hardware. Troubleshoot software and hardware failures and apply domain-specific knowledge to return equipment to operation within service level agreements.
• Diagnose, isolate, and analyze software and hardware incidents using historical records, returning equipment to operational status within SLA parameters. Interact daily with supervisors, colleagues, and customers to manage workflow in a timely and professional manner.
• On-site work is Monday through Friday during normal business hours with occasional weekend support to meet readiness requirements. Route calls or tickets to colleagues, command IT support specialists, Tier 3 support, partner vendors, application administrators, or other system support specialists. Alert management to recurring problems and patterns.
• Document, upgrade, and replace hardware and software systems. Maintain user network accounts, including administration rights, security, and system groups.
• Implement fixes and patches through various methods such as registry edits, patch installation, Active Directory security policy configuration, and application testing. Install, troubleshoot, repair, operate, and maintain computers, workstations, laptops, thin clients, mobile devices, printers, scanners, and other equipment within scope.

Requirements

• Education: Associate's degree with 3+ years of experience, or High School Diploma with 5+ years of experience. Additional training, technical certification, and/or experience may be substituted in lieu of a degree.
• Extensive experience troubleshooting Microsoft operating systems (Windows 11), Active Directory, and Microsoft Office both hands-on and remotely.
• Ability to work in a dynamic environment and non-standard hours when needed, with a mission-focused approach.
• DoD 8570 IAT-II certification is required and is satisfied by holding a CompTIA Security+ certification with ongoing Security+ CE maintenance.
• Active DoD Secret Clearance is required to be considered for this opportunity.

Technologies

• Windows 11
• Active Directory
• Microsoft Office

Qualifications

• Education and experience: Associate's degree with 3+ years of experience, or High School Diploma with 5+ years of experience; substitutions allowed for additional training or certifications.
• Certifications: DoD 8570 IAT-II requirement met by CompTIA Security+ with ongoing CE maintenance.
• Clearance: Active DoD Secret Clearance required.