PCB/Substrate Engineer for Customer Service & Technical Support

Nan Ya PCB (U.S.A.) Corp is seeking a PCB/Substrate Engineer for Customer Service and Technical Support to join their onsite team in Santa Clara, California. The role sits at the intersection of technical knowledge and customer engagement, focusing on strengthening relationships with target clients, supporting ongoing business, and uncovering new opportunities for the Printed Circuit Board unit. This position emphasizes proactive client interaction and practical support to help grow market presence.

The role centers on delivering responsive local support, navigating customer needs with urgency, and coordinating with management to resolve issues. It also entails managing a defined set of customers and traveling as necessary, including domestic trips and occasional visits to Taiwan or China to align on projects and strengthen partnerships.

Location

Santa Clara, CA (onsite)

Compensation

USD 85,000 - 130,000 per year

Job Type

Full-time

Responsibilities

• Provide timely local support to customers with a sense of urgency
• Engage directly with customers and manage assigned territories
• Perform sales analysis and identify new projects or applications with existing customers
• Aggressively pursue PCB and Substrate business to expand market share
• Travel as required, domestically and occasionally to Taiwan/China
• Communicate issues to Management and support resolutions

Requirements

• Experience in commercial/sales and Substrate/PCB engineering preferred
• Bachelor's degree or equivalent work experience
• Proficiency with Microsoft Office
• Strong presentation skills
• Read/speak Mandarin
• Available for training period in Taiwan as necessary
• Minimum 2 years of relevant experience

Technologies

• Microsoft Office

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Life Insurance
• 401K retirement accounts
• 401(k)
• 401(k) matching