Technical Support Specialist

PSG Panasonic Connect North America Professional Services provides front-line, business-to-business customer support for Panasonic products, with a focus on timely resolutions and strong customer service. This onsite role in Leawood, KS supports internal and external customers through phone, email, and chat, helping clients move past basic technical issues and coordinating next steps like repair orders and service loaner or exchange processing. The hourly rate for this position is USD 18–20.

What you’ll do

Serve as a primary contact for B2B customers using phone, email, and chat to handle product-specific inquiries for Panasonic offerings. Tackle basic troubleshooting, support Panasonic software applications, and assist with general questions by routing requests appropriately. You’ll also ensure customers receive an effective, guideline-based response while demonstrating empowerment when accommodating customer needs.

• Provide exemplary customer service to internal and external customers
• Handle product-specific incoming calls, chats, and emails
• Resolve customer contacts in a timely and efficient manner
• Evaluate, research, and escalate issues as appropriate based on skill level
• Support general inquiries and route requests as needed
• Accurately document customer interactions in product-specific ticketing systems
• Use resources efficiently and appropriately
• Build knowledge of new products and product types

You will also help customers with technical issues by creating repair orders and processing service loaners and exchanges, all within established guidelines.

What you bring

• Previous call center experience preferred
• Fundamental understanding of electronics
• Ability to read and understand technical documents and manuals
• PC literacy, with ability to use Microsoft Word, Excel, and PowerPoint
• Ability to manage multiple tasks simultaneously
• Comfort working in a diverse, team-based environment
• Ability to work independently with limited guidance
• Comfort in a fast-paced, deadline-oriented environment
• Ability to follow established practices and procedures when analyzing situations or data
• Excellent oral and written communication skills, including responding positively to customer emotions and stress and overcoming objections through persuasion

Benefits and support

• Medical, dental, and vision
• Life, accident, critical illness, disability, and pet insurance
• Panasonic Retirement Savings & Investment Plan (PRSIP) 401(k) with company matching contributions
• PTO, holidays, and volunteering (company sponsored events)
• EAP and virtual health management via Teledoc
• Lifestyle program, Diabetes Management (Livongo), Mindful by Blue KC, and A Healthier You program