Technical Support Engineer

Niterra North America Inc offers a role based in Santa Clara, CA (onsite) for a Technical Support Engineer supporting NTK semiconductor products. You will work across customer needs, the US sales organization, and engineering teams in Japan, with structured engineering collaboration including design analysis, reviews, approvals, quality claim support, and new product development. The position comes with comprehensive benefits, competitive pay, and paid time off to help you maintain balance while delivering technical results.

Compensation: USD 90,000 - 111,000 per year

Responsibilities

• Perform design analysis on STF, package, and assembly.
• Create and review designs using CAD software.
• Act as the liaison between Japan, the US team, and customers.
• Participate in customer and internal design reviews.
• Obtain DFM drawing approval from NTK Ceramic Co.
• Represent NTK at industry events to build customer relationships.
• Monitor semiconductor industry and technology trends and feed insights into development efforts.
• Support new product development activities.
• Develop and maintain Engineering Specifications.
• Investigate and respond to customer quality claims.
• Collaborate with the sales team to support customer needs.
• Review customer inquiries and prepare quote requests for Japan.
• Educate the NTK sales team on products and technical topics.
• Coordinate technology exchange sessions on semiconductor-related topics.
• Complete special projects as assigned.
• Adhere to applicable company policies and procedures.

Requirements

• At least 1 year of related experience.
• Bachelor’s degree in Electrical Engineering required.
• Fluency in English and Japanese.
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint, plus CAD software (including Zuken, etc.).
• Strong analytical, research, problem-solving, and basic math skills with high accuracy.
• Excellent technical communication and presentation skills.
• Proven customer service and relationship-building skills.
• Leadership and project management skills.
• Ability to handle confidential information with discretion.

Benefits

• Medical, dental, vision, and life insurance.
• Short-term and long-term disability coverage.
• 401(k) plan with a generous company match of up to 6%.
• Generous paid time off, including vacation, sick leave, and holidays.
• Paid maternity and paternity leave.

Work Environment

• Lifting up to 50 lbs.
• Standing and walking for long periods
• Bending
• Business travel by public transportation
• Working around normal office hazards

Technologies: Microsoft Excel, Microsoft Word, Microsoft PowerPoint, CAD software, Zuken