Project Manager, Professional Services & Technical Support

Raymond Storage Concepts is hiring an onsite Project Manager for Professional Services & Technical Support to help customers turn connected technology and fleet data into operational decisions they can act on. This role combines customer-facing project management, data analytics, training, and technical problem-solving in a team-oriented environment.

What you’ll do

• Analyze fleet, utilization, maintenance, safety, financial, and operational data to spot trends, improvement opportunities, cost savings, and best practices.
• Create data visualizations, reports, and presentations, then deliver business reviews directly to customers.
• Own customer engagements from planning through implementation, using project plans, Gantt charts, tracking tools, and platforms such as vSimple.
• Learn customer operations, identify pain points, and recommend solutions that help customers maximize connected technology value.
• Provide training and ongoing guidance on connected technology platforms and gateways.
• Research and troubleshoot software, server, gateway, firmware, and other technology-related issues, coordinating resources and escalating when needed.
• Support server health checks, software and firmware updates, documentation, and related technical project work.
• Partner across teams including Sales, Service, Operations, Training, Engineering, and technicians to drive issues toward resolution.
• Maintain installed-base information, subscription and contract renewal dates, professional services hours, and technical support records.
• Lead or participate in project turnover meetings, retrospectives, and post-implementation reviews to support continuous improvement.
• Assist with developing and executing strategies to deliver and monetize annual professional services.

What you bring

• Bachelor’s or Associate’s degree in a relevant field (or equivalent relevant work experience), including Information Systems, Business Analytics, Information Technology, Project Management, Supply Chain Management, Business Administration, or related areas.
• 2+ years of experience with telematics, IIoT, connected technology, information systems, or a related technology-focused business.
• Project management experience.
• Material handling, fleet management, or asset-analysis experience.
• Knowledge of warehouse automation or intralogistics technology (preferred).
• Experience with server or technology platforms such as SQL Server, iW GTS, iRed, or similar systems.
• Experience analyzing data and creating reports using business intelligence or analytics platforms.
• Experience supporting customers in a technical or technology-driven environment.
• Residence in the Greater Cincinnati or Columbus, OH areas.
• Proficiency with Power BI, Microsoft Excel, PowerPoint, Microsoft 365, and general computer applications.
• Strong analytical skills with the ability to interpret data and turn findings into recommendations.
• Ability and willingness to learn multiple software, database, gateway, and controls platforms.
• Strong project organization and prioritization skills.
• Confident written and verbal communication skills, including the ability to present to customers.
• Ability and willingness to work occasional evenings based on project needs (less than 15%) and travel to facilities as needed (less than 25%).
• Minimum education includes a high school diploma, GED, and/or technical school.
• Minimum of one to three years’ related experience in the lift truck industry preferred.
• General mechanical aptitude.
• Strong customer service focus and communication skills.
• Basic knowledge of Microsoft Office software.
• Must maintain a clean driving record, since travel is part of the role.
• Must work well independently and as part of a team, with a driven and self-motivated mindset.
• Work Authorization: Candidates must be legally authorized to work in the United States. Raymond Storage Concepts is unable to provide employment visa sponsorship for this position now or in the future.
• Relocation: Relocation assistance is not available. Candidates are responsible for any relocation expenses associated with accepting the role.

Tools you’ll use

• Power BI, Microsoft Excel, PowerPoint, Microsoft 365
• vSimple
• SQL Server, iW GTS, iRed
• IIoT, telematics

Work schedule and location

• Location: Cincinnati, OH (onsite)
• Schedule: Monday to Friday, onsite 5 days per week
• Candidates located in the Cincinnati area will receive first priority. Qualified candidates near the Columbus, Ohio or Louisville, Kentucky offices may also be considered if they can work onsite five days per week.

Benefits

• Competitive medical, dental, and vision coverage
• Company-paid short-term disability insurance
• Life and disability benefits
• 401(k) retirement plan with company match
• Paid Time Off
• Volunteer Time Off
• Employee Discount Program
• Employee Referral Bonus Program
• Fun, competitive, and team-oriented company culture