Seasonal IT Help Desk Technician

Nottingham Spirk is seeking an experienced Tier 1 Help Desk Technician for part-time, seasonal, onsite support in Cleveland, OH. This role supports all NS Associates by handling internal IT issues and managing core Help Desk responsibilities.

Location and Schedule

Onsite: Cleveland, OH

Work type: Part time, seasonal

Compensation

The hourly compensation range is $22 to $26 per hour.

The final hourly rate is determined by factors such as local labor costs, the match between the candidate’s qualifications and the role’s needs, relevant employment experience, education, certifications, and skills.

Key Responsibilities

• Provide technical support to users for all internal computer-related issues.
• Install software, resolve user problems, answer questions, and educate users on operating equipment.
• Meet with department heads, managers, supervisors, end users, vendors, and others to gather input and help resolve issues.
• Review technical needs to plan and coordinate project activity.
• Review, report on, and implement facility IT activities and initiatives.
• Modify existing software configuration and settings to correct errors, adapt to new hardware, and improve performance.
• Analyze user needs and software requirements to evaluate design feasibility within time and cost constraints.
• Coordinate with third-party system providers to design systems and confirm limitations, capabilities, performance requirements, and interfaces.
• Store, retrieve, and manipulate data to support analysis of system capabilities and requirements.
• Manage, program, and maintain phone line and data logs associated with phone numbers, including Android and iOS devices and voice mail.

Required Qualifications

• Experience: 3 to 5 years in a professional environment as a Help Desk Technician in a complex, multi-user setting or a similar role.
• Excellent interpersonal and customer service skills, with the ability to build strong working relationships.
• Resourceful and proactive approach to problem solving, with the ability to work under stress.
• Proven ability to organize work, manage multiple tasks simultaneously, prioritize effectively, and meet deadlines.
• Acute attention to detail.
• Ability to work autonomously in a fast-paced environment with unpredictable demands.
• Demonstrated discretion in handling confidential information.
• Strong team orientation aligned with NS vision, mission, and values.
• Strong written and verbal communication skills.
• High sense of urgency.

Tools, Platforms, and Additional Requirements

• Proficiency in Windows and MAC OS and related tools.
• Working knowledge of Android and IOS cell phones.
• U.S. Person requirement: Due to compliance with U.S. export control laws and regulations, candidates must be a U.S. Person defined as a U.S. citizen, U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.

Preferred

• Exposure to MS Cloud, Entra, or Intune is a plus.

Relevant Technologies

• Windows
• MAC OS
• Android
• IOS
• MS Cloud
• Entra
• Intune