Senior CS Technical Support Engineer

ASML is hiring a Senior CS Technical Support Engineer to provide technical assistance for Cymer laser products used in Integrator and Chipmaker Operations. The role operates through the Cymer Global Support Center and supports DUV light sources across diagnosis, escalation, NPI rollout, and field tooling enablement.

On-site Location

San Diego, CA (onsite)

Compensation

USD 99,938 - 164,000 per yearly

Role Responsibilities

• Provide technical support to local Cymer engineers by applying standard laser theories and concepts to diagnose, troubleshoot, and repair DUV light sources.
• Use established escalation and service management processes to address field issues when first-line and second-line product support cannot isolate and repair malfunctioning equipment.
• Identify and report design, reliability, and maintenance issues to the engineering team.
• Help resolve structural problems and implement field solutions designed to prevent recurrence.
• Support NPI rollout, including procedure development, training local teams, developing new diagnostics, testing and integrating new tools, and providing on-site support during the introduction phase.
• Collaborate with Subject Matter Experts to define troubleshooting procedures, Technical Bulletins, Field Service Alerts, and Field Change Orders.
• Act as a liaison for field requests and Continuous Improvement Projects (CIP).
• Update and develop Guided Diagnostic Solutions (troubleshooting guideline database).
• Update, validate, and develop service and troubleshooting procedures for the install base.
• Develop and deliver advanced FTSE training as needed.
• Administer the development, testing, and release of Field Tools through standard processes and procedures.

Required Qualifications

• BS in a technical field with experience in semiconductor equipment, or equivalent experience diagnosing, troubleshooting, and providing customer service on electronic systems.
• Minimum 2-3 years of relevant working experience.

Preferred Background

• Strong background in electronics, software, mechanical engineering, and optics.
• Knowledge of DUV equipment installation and support, including photolithography imaging systems, DUV metrology systems, DUV excimer lasers, and DUV Beam Delivery Systems.
• Experience with SQL, LabVIEW, scripting engines (FAST), and data visualization tools such as Spotfire and Grafana.
• Thorough knowledge of design methodologies and basic knowledge of design engineering tools for statistical analysis and graphical reporting.

Technical Tools and Technologies

• SQL
• LabVIEW
• FAST
• Spotfire
• Grafana

Skills

• Excellent customer service skills and advanced understanding of customer relationship building.
• Ability to perform system performance data analysis using analytical tools for troubleshooting and technical problem solving.
• Ability to interpret complex technical instructions and develop action plans for execution by field teams.
• Proficiency in oral and written English.
• Excellent written and verbal communication skills.
• Ability to identify gaps in process and drive toward solutions.

Benefits

• Medical, dental, vision, and basic life insurance
• 401k plan
• Eight (8) hours of vacation leave every month
• 13 paid holidays throughout the calendar year

Additional Information

• Routine activity includes sitting, walking, talking, hearing, using hands for keyboarding, handling and feeling, stooping, kneeling, crouching, twisting, reaching, and stretching.
• Occasional campus movement and lifting or moving up to 35 pounds.
• Approximately 20% travel is required based on business needs.
• Weekend 12 hour on call shifts on a rotational basis are required.
• Work may involve customer clean-room production environments and laboratory settings.
• Ability to work under strict deadlines.
• Specific vision abilities include close vision, color vision, peripheral vision, depth perception, and focus adjustment.

Controlled Technology Requirement

This position requires access to controlled technology as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.