Senior Desktop Support Engineer

Senior Desktop Support Engineer role delivering advanced on-site end-user computing support in a financial-services environment.

Responsibilities

• Provide advanced desktop and end-user support on-site in a financial-services setting.
• Act as the escalation point for complex issues involving hardware, software, applications, network connectivity, and access.
• Diagnose and resolve problems related to Windows, Microsoft Office, and desktop applications.
• Install, configure, maintain, and troubleshoot computers, mobile devices, software, and peripheral equipment.
• Manage and prioritize support tickets while meeting established response and resolution expectations.
• Support onboarding and offboarding activities, including device preparation, application setup, account access, and equipment collection.
• Assist with user account administration, including password resets, permissions, and access management.
• Support endpoint-management tooling, including Microsoft Intune, Active Directory, and related tools.
• Troubleshoot printers, conference-room technology, remote-access tools, and other workplace systems.
• Coordinate with infrastructure, network, security, and application teams to resolve escalated incidents.
• Communicate clearly with users on issue status, resolution steps, and expected timelines.
• Create and maintain technical documentation, support procedures, and knowledge-base articles.
• Identify recurring issues and recommend improvements to desktop-support processes and systems.
• Assist with technology upgrades, deployments, migrations, and other IT projects.
• Provide professional, discreet, and customer-focused support to executives and other senior employees.
• Follow established security, compliance, and data-protection procedures.

Requirements

• At least 5 years of professional desktop support, help desk, or end-user computing experience.
• Previous desktop support experience in the financial-services industry is required.
• Strong knowledge of Windows and Microsoft Office.
• Advanced troubleshooting experience across computer hardware, software, peripherals, and connectivity.
• Experience with Active Directory, user-access management, and permission troubleshooting.
• Familiarity with Microsoft Intune or another endpoint-management platform.
• Experience using ServiceNow or another enterprise IT ticketing system.
• Working knowledge of TCP/IP networking, VPNs, Wi-Fi, and connectivity troubleshooting.
• Experience supporting onboarding, offboarding, and workstation deployments.
• Ability to prioritize multiple requests and respond effectively to urgent technical issues.
• Strong written and verbal communication skills.
• Excellent problem-solving skills and attention to detail.
• Professional, customer-service-oriented approach.
• Ability to work independently while collaborating with other IT teams.
• Ability to handle confidential and sensitive information appropriately.
• Ability to work onsite in New York City, Monday through Friday.

Technologies

• Windows
• Microsoft Office
• Microsoft Intune
• Active Directory
• ServiceNow
• TCP/IP
• VPNs
• Wi-Fi

Location and Schedule

• New York, NY
• In person
• Monday through Friday, 8-hour day shift

Compensation

• $85,000–$110,000 per year

Preferred Qualifications

• Experience supporting executives, traders, investment professionals, or other high-priority financial-services users.
• Experience with Microsoft 365, Azure Active Directory / Microsoft Entra ID, and mobile-device management.
• Familiarity with financial applications, market-data platforms, or other industry-specific systems.
• Experience working within an ITIL-based support environment.
• Relevant technical certifications, such as CompTIA A+, Microsoft, or ITIL certifications.