Service Desk Technician

Based in Dublin, Ohio, this on-site Service Desk Technician role supports the Community Choice Financial Family of Brands by delivering first-level IT assistance for desktops, software, and network connectivity. The focus is on strong customer service and first-contact resolution, with a Tuesday through Saturday schedule from 10:00 a.m. to 7:00 p.m. EST.

Responsibilities

• Log all customer contacts, problems, and requests in the company issue-tracking system.
• Maintain thorough documentation, follow up promptly, escalate when needed, and drive issue resolution.
• Serve as the central liaison between customers and the IT organization.
• Follow established workflows and service level objectives to resolve issues efficiently across teams.
• Leverage the IT knowledge base to troubleshoot and research issues, and share insights with customers and teammates.
• May participate in release and regression testing of in-house applications.
• Physical requirements include remaining in a stationary position, moving around the office and occasionally outside, and operating a keyboard.
• This is a full-time, on-site role requiring in-person attendance.

Requirements

• Associate’s degree or equivalent experience.
• At least one year of related customer service experience.
• Microsoft Certified Professional, Network+ and/or A+ credentials preferred.
• Solid familiarity with Windows 10/11, Outlook, Edge or Chrome, Office 365, Dell devices, and network printers.
• Strong familiarity with Active Directory and performing basic tasks such as permissions changes and password resets.
• Experience with basic enterprise network troubleshooting.
• Citrix and Citrix Management Console experience is a plus.
• Basic Exchange knowledge is a plus.
• Team-oriented with solid customer service and communication skills.
• Able to adapt to shifting priorities and directions.

Technologies

• Windows 10/11
• Outlook
• Edge/Chrome
• Office 365
• Dell PCs/laptops
• Network printers
• Active Directory
• Citrix
• Citrix Management Console
• Exchange

Benefits

• Paid on-the-job training and a comprehensive new-hire program.
• Access to a robust learning management system with e-learning modules for development.
• Performance-based career advancement.
• Educational Reimbursement Program.
• Multiple medical plans with telemedicine and options for HSA, FSA, and Dependent Care FSA.
• Traditional 401(k) and Roth 401(k) with a generous company match.
• Company-sponsored Life and AD&D Insurance.
• Basic and Enhanced Voluntary benefits including dental, vision, disability coverage, supplemental life and AD&D, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance.
• Free access to mental health resources and life coaching through the Employee Assistance Program.
• Discount Marketplace with exclusive costs savings from nationwide and local retailers.
• PTO starting at 12 days in the first year.
• Relaxed business casual dress code including jeans and sneakers.

Workplace Awards & Recognition

• Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years.
• Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025.
• Named America’s Greatest Workplace in Financial Services 2025 by Newsweek.

Our Purpose

The Community Choice Financial Family of Brands (CCF) is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, team members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states.