Sr. Help Desk Support Technician, Wed -Sat Nights

Senior Help Desk and IT warehouse support technician, onsite in Henrico, Virginia, with a Wednesday through Saturday night schedule. The role focuses on maintaining and supporting computer systems, networks, and warehouse technology to sustain efficient operations.

Compensation and Schedule

• Salary: USD 65,000 - 68,000 per year
• Location: Henrico, VA (onsite)
• Schedule: Wednesday through Saturday nights

Responsibilities

• Plan, deploy, and optimize local networks to enhance performance.
• Troubleshoot and analyze warehouse equipment and systems.
• Develop short- and long-term strategies to meet or exceed warehouse operation expectations.
• Assist with PowerShell scripting and automation tasks.
• Bridge the relationship between technical operations and production operations.
• Coordinate software deployments across multiple computers.
• Protect the security and privacy of networks and computer systems.
• Troubleshoot issues to diagnose and resolve problems.
• Configure workstations with computers and essential peripherals such as routers and printers.
• Inspect hardware components including hard drives, mice, and keyboards to verify functionality.
• Install and configure appropriate software and functions according to specifications.
• Provide orientation and guidance to users on operating new software and computer equipment.
• Maintain records of repairs, fixes, and the maintenance schedule.
• Identify shortages of computer or network equipment and initiate purchase orders.
• Adhere to corporate and site Good Manufacturing Practices and report noncompliance when observed.
• Follow all safety rules and assist in enforcement as appropriate.

Requirements

• High school diploma; relevant work experience may substitute for an advanced degree.
• More than three years of end-user support experience.
• At least one year of IT support experience.
• Proficiency with Microsoft Windows 10.
• Working knowledge of the Microsoft Server product line.
• Competence in Microsoft Office Suite.
• Understanding of TCP/IP networking.
• Familiarity with VPN technologies.
• Experience with data backup practices.
• Knowledge of virus protection measures.
• Experience with network system monitoring.
• Strong analytical and troubleshooting capabilities with the ability to manage technical operations.
• Excellent diagnostic and problem-solving skills.
• Solid organizational and time-management abilities.
• Effective verbal, written, and presentation communication skills.
• Solid understanding of computer systems, networks, and internet security principles.
• Ability to participate in on-call support within a 24/7 operational environment.

Technologies

• PowerShell
• Microsoft Windows 10
• Microsoft Server product line
• Microsoft Office Suite
• TCP/IP networking
• VPN technologies
• Data backup
• Virus protection
• Network system monitoring
• Warehouse Management Systems (WMS)
• RF technology

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• FSA/HSA programs
• 401(k) with matching
• Vacation time
• Sick time
• Friendly and open-door culture