Tech II, Tech support

The Technician II, Tech Support role at UPS focuses on delivering 24x7 IT information technology services, technical support, and project deployments while overseeing customer experience and the operational health of key IT resources.

On-Site Location and Education

Location: Portland, OR (onsite).
Education: formal education (vocational or technical).

Key Responsibilities

• Ensures successful execution and implementation of customized solutions and organizational initiatives using advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships.
• Leads, manages, and coordinates delivery of a strong customer experience across information technology services, support, and project deployments.
• May perform coding, programming, and/or integrations with external customer technology and systems.
• Oversees daily management of cost, staffing, equipment inventory, system compliance, safety, and security for IT resources, including hardware, software, automation, and network infrastructure.
• Provides technical training and development to departmental resources and customers.
• Plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics.
• Applies approved principles for evaluating and setting goals and measures to drive results.
• Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions.
• Uses technology to initiate, deploy, and track projects and support services on a 24x7 basis.
• Performs technical, analytical, or maintenance work.

Working Hours

Schedule: Monday through Friday, 19:00 to 3:30am.

Required Qualifications

• Working knowledge and skills to perform a defined set of analytical, scientific, or operational processes.
• Uses experience and skills to complete assigned work within their area of expertise.
• Performs work within standard operating procedures and/or scientific methods.
• Works with moderate supervision.

Preferred and Additional Requirements

• A+ certification: preferred but not required.
• U.S. work authorization: must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
• Location: must be currently located in the same geographic location as the job or willing to relocate.
• Posting deadline (internal): last day posted internally is 11/11/26 at 11:59pm EST.

Technologies

• Coding
• Programming

Employment Type

Type: Permanent.