IT Technician 2-ITS Customer Technical Support

Provide first- and second-tier IT support for UT Health Sciences students, faculty, and staff in Memphis, TN.

Responsibilities

• Deliver 1st and 2nd tier technical support through phone, email, or walk-in for UT Health Sciences users
• Use remote access software to resolve incidents and support users at all locations, including international access and assistance on personal equipment
• Perform troubleshooting, repair, and maintenance for computer equipment and related account support needs
• Document technical issues and assign 3rd tier workflow in the ticketing system
• Configure computing devices and install software brought to the Service Desk
• Repair and maintain student print kiosks across multiple buildings on the UT Health Sciences campus
• Run computer remediations and malware cleanup when requested by the Cybersecurity department
• Test and evaluate software applications and new hardware prior to production release
• Gather information and submit service requests for account management tasks, cloud-based service access, and equipment moves and setups
• Complete other related duties as assigned

Requirements

• Working knowledge of Microsoft operating systems and Microsoft Office products
• Working knowledge of Macintosh operating systems
• Excellent organizational and communication skills to explain solutions to a wide range of computer problems

Education

• Associate’s Degree ( transcript required )

Experience

• 1 year of related work experience, or a Bachelor’s Degree in lieu of one year experience, or a combination of education and experience totaling 3 years
• Associates Degree in Information Technology and 1 year of job-related experience or job-related certificates are acceptable/preferred

Essential Functions

• Provide quality customer service to UT Health Sciences students, faculty, and staff needing technical assistance
• Repair UT Health Sciences computer equipment via phone, web portal, or walk-in through the Service Desk call center

Technologies

• Remote access software
• Ticketing system
• Microsoft operating systems
• Microsoft Office products
• Macintosh operating systems

Location: Memphis, TN (onsite)

Pay: USD 20 - 20 per hourly