Tech Support Technician I

Operating under the general direction of the Lead Field Operations Technician, this on-site role serves as a primary customer service point for district technology support in Mesa County Valley School District 51. You will handle both remote and on-site ticket support, working through hardware and software troubleshooting while helping staff adopt district technology tools.

Role overview

As the primary on-site support contact for assigned District locations, you will resolve a wide range of technology issues independently, with minimal assistance. The position includes troubleshooting and repair for computers and classroom technology, supporting networking and accounts, documenting inventory and repair activity, and providing training and hands-on guidance to school staff and teachers.

Responsibilities

• Provide remote and on-site support for assigned locations, resolving hardware and software issues independently with minimal assistance.
• Troubleshoot and repair technical problems involving desktops, laptops, mobile devices, printers, interactive technology, and other peripherals.
• Deliver on-site support to District buildings, including retrieving and delivering computer equipment for new installations, maintenance, and repairs.
• Maintain a high level of customer service during face-to-face interactions to ensure cooperative and effective resolutions.
• Collaborate with the technology team to design, create, and test solutions for software and hardware needs.
• Install, update, and troubleshoot operating systems, software, hardware drivers, and firmware.
• Create and maintain images for educational and assessment software.
• Ensure consistency and compatibility with District hardware standards and software deployment strategies.
• Deploy software and system images to District locations, both remotely and through on-site installation.
• Diagnose and resolve issues involving networking, account management, and hardware peripherals such as printers and scanners.
• Troubleshoot and ensure proper operation of mobile devices, desktops, and classroom technology.
• Manage and troubleshoot user accounts in platforms including Active Directory and Google Workspace and other district-supported systems.
• Assist staff with building-level technology needs such as access to the district network, internet, email, and remove connectivity tools (e.g., mobile hotspots).
• Maintain accurate, up-to-date inventory records at assigned sites, including computers, parts, and peripherals.
• Document repair and replacement logs promptly and ensure equipment is labeled, tracked, and accounted for.
• Support district-wide inventory efforts and master records as needed.
• Contribute to upgrade and improvement initiatives, including lifecycle replacement planning and researching emerging technologies.
• Assist with implementing new systems by collaborating on equipment needs, recommending solutions, and planning future upgrades aligned with district goals.
• Train and support school staff and teachers in using district technology tools and systems through hands-on guidance, demonstrations, resources, and one-on-one assistance.
• Continuously expand technical knowledge and skills to address evolving district needs.
• Contribute to district-wide technology initiatives, including special projects and system improvements.
• Perform other duties as assigned.

Required qualifications

• High school diploma or equivalent required.
• Minimum of two years of technology customer service or help desk support experience required.
• Criminal background check required for hire.
• Valid Colorado driver's license required for hire.
• Submit a current Motor Vehicle Record (MVR) and meet Colorado School Districts Self Insurance Pool (CSDSIP) insurability standards at the time of hire and throughout employment.
• Obtain and maintain the District's Small Vehicle Permit within 60 days of hire.
• Ability to lift 35 pounds; lift test required at time of hire.
• Obtain and maintain the District's computer vendor repair/maintenance service certification within 90 days of hire, with annual recertification.
• Operating knowledge of District applications/software used in support analysis and troubleshooting within 60 days of hire.

Preferred qualifications

• Preference given for specialized certifications including CompTIA, Microsoft, or Cisco.
• Preference given for an accredited Associates Degree in Information Technology, Computer Science, or a related field.

Technology tools

• Active Directory
• Group Policy
• Google Workspace (G-Suite)
• Office 365

Compensation and location

• Location: Mesa County, CO (onsite)
• Pay: USD 29 to 32 per hour

Benefits

• Salary schedules for the current school year: https://www.d51schools.org/departments111/human-resources/salary-schedules
• District employee benefits information: https://www.d51schools.org/departments111/human-resources/employee-benefits

Education and experience note

Acceptable demonstration of education and/or experience will be at the sole discretion of the District.