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DXC Technology

Technical Support

DXC Technology
Miami, FL Full time Posted 32m ago
Customer Support End User Support Hardware Support Information Technology (IT) IT Services macOS Microsoft 365 Microsoft Active Directory Microsoft Endpoint Configuration Manager Network Printer Support Onsite Remote Access Vpn Sccm Technical Support Windows
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Job Description

Join DXC Technology in Miami, FL (onsite) and help customers keep mission-critical systems running. This Technical Support role focuses on hands-on field assistance, diagnosing complex installation and maintenance issues, and translating findings into clear follow-up. You’ll provide on-site servicing, verify operational quality of equipment, and analyze system problem trends to support continuous improvement.

What you’ll do

  • Investigate and resolve complex installation and maintenance matters that require deeper support and follow-through.
  • Deliver on-site field support, including installation, servicing, and repair of customer systems and equipment.
  • Resolve customer issues related to hardware installation, repair, upgrades, and maintenance.
  • Verify and approve operational quality of system equipment.
  • Instruct customers on operation and maintenance of systems and equipment.
  • Refer issues to the appropriate personnel or service areas for continued testing, troubleshooting, and follow-up.
  • Act as a liaison with customers on administrative and technical matters for assigned projects.
  • Perform analysis and prepare reports on system problem trends and issues.

Required experience & skills

  • 2 years of field support experience.
  • Ticket and asset management experience.
  • Strong capability with hardware/software installation, support, and troubleshooting.
  • Experience supporting Windows 10 and Windows 11.
  • Ability to support Mac OS and iOS.
  • Hands-on support for network printers, including HP configuration, consumable swaps, and moves.
  • Experience with Active Directory, MS Office, phone security, and OS365.
  • Networking troubleshooting and support knowledge.
  • Support skills for VPN connectivity and security.
  • Experience configuring new PC’s/notebooks via imaging and SCCM, including standalone setups.
  • Remote install experience for software/hardware support.
  • Knowledge of basic networking concepts and Hands & Eyes support.
  • High school or G.E.D.

Certifications and training (preferred)

  • Lenovo or other vendor certifications.
  • CompTIA A+, Network+, Security+ (preferred but not required).
  • Apple training (preferred but not required).

Technologies you’ll work with: Windows 10, Windows 11, Mac OS, iOS, Network Printer, HP configuration, Active Directory, MS Office, OS365, VPN, SCCM, and Remote Install.

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