Join the IT/OT team supporting the Santiam, OR Wood Products Manufacturing Facility through desktop, server, and OT-adjacent technical support.

Receive and respond to incoming help requests from end users in a professional, courteous manner
Record, track, and document troubleshooting steps through final resolution
Learn and support the organization’s supported software and hardware
Perform hands-on fixes at the desktop level, including software and hardware diagnostics, installs, upgrades, and application/system configuration
Support end users with basic operation of software, hardware, and peripheral devices
Install, upgrade, and support desktops, laptops, servers, printers, switches, wireless AP’s, Internet Circuit’s, VoIP, CCTV, and other ancillary systems
Follow organizational asset, change, problem, and incident management processes
Track all IT/OT assets for the assigned location
Maintain assigned servers (physical and/or virtual) and ensure updates are applied per organizational guidelines
Participate in IT/OT team meetings and take part in the after-hours/on-call rotation
Deliver technical support in partnership with business users, mill site staff, and IT/OT teammates

Safety focus demonstrated in day-to-day work
Associate’s degree in information technology or equivalent combination of education and/or experience
3+ years of technical administration experience for PCs, printers, and servers with broad-based technical abilities
Experience supporting desktops, laptops, servers, printers, switches, wireless AP’s, Internet Circuit’s, VoIP, VPN, and general infrastructure
Strong problem-solving skills and ability to learn new technologies
Strong oral and written communication skills
Experience supporting IT infrastructure needs in a manufacturing facility
Experience supporting OT infrastructure needs in a manufacturing facility
Process Control Technician / Engineer experience
Microsoft, Google, CISCO, ITIL, or similar certifications
Four-year degree in information technology or a related field

Annual merit-increase program
Annual Incentive Program with a cash bonus targeting 7% of base pay
Comprehensive employee benefits plan including medical, dental, vision, short and long-term disability, and life insurance
Pre-tax Health Savings Account option with company contribution
Voluntary Long-Term Care
Employee Assistance Programs
401k plan with paid company match and an annual contribution equal to 5% of base salary
3 weeks of paid vacation to use during your first year of employment (eligible employees scheduled to work 25 hours or more per week)
Accrued vacation for future use after being employed for six months
Eleven paid holidays per year (total of 88 holiday hours)
Paid parental leave for all full-time employees

Technical Support Analyst II

Job Description