Video Surveillance

Video Surveillance Support Jobs

2 jobs found

1mo ago

Electronic Security Technical Support Specialist

CrossCom National LLC Buffalo Grove, IL

Buffalo Grove, IL

1mo ago Closed

$18 - $20/hr Full time Hardware Support Incident Management Life Safety Systems

This position is no longer accepting applications (closed Jul 16, 2026).

Job Description

CrossCom National LLC is seeking an Electronic Security Technical Support Specialist to deliver technical support and customer service for electronic security systems within a call-center environment. The role acts as the primary contact for troubleshooting, diagnostics, programming, and incident resolution, with duties including remote maintenance, documentation, and mentoring teammates.

Overview

The position focuses on providing expert support for electronic security solutions such as burglar alarms, CCTV, and access control. It combines technical diagnostics with customer service in a fast-paced setting, emphasizing clear documentation and collaborative process improvements.

Location and Work Setup

Location: Buffalo Grove, IL 60089. This is an onsite, in-person role requiring daily presence in the assigned location.

Compensation

Hourly pay range: $18.00 – $20.00 per hour.

Experience and Education

Minimum experience: 5 years
Education: High school diploma

Key Responsibilities

Handle support calls, maintenance requests, and after-hours emergencies
Diagnose and resolve hardware and software issues across security platforms
Perform remote system testing, configuration updates, and preventative maintenance
Program and support CCTV and networked security devices
Read and interpret wiring diagrams, schematics, and system documentation
Document all service work and contribute to performance and workflow improvements
Support team operations through mentoring, escalation handling, and SLA compliance

Qualifications

Strong customer service and communication abilities
Advanced troubleshooting skills in CCTV, access control, intrusion systems, and networking
Ability to read technical diagrams and understand CAD-based designs
Strong organizational, analytical, and documentation skills
Ability to manage multiple tasks independently in a fast-paced environment

Technologies

Avigilon
Honeywell
Bosch

Benefits

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

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1mo ago

Technical Support

LT Security Inc. Norcross, GA

Norcross, GA

1mo ago Closed

$18 - $21/hr Full time Computer Skills Customer Support Hardware Support

This position is no longer accepting applications (closed Jul 5, 2026).

Job Description

Join LT Security Inc. for an on site, full time role in Norcross, GA that blends technical training with hands on product work. This position focuses on training sales teams and customers on LT Security’s video surveillance product lines, while also handling warehousing, shipping and order fulfillment. You will grow your expertise in surveillance technology while contributing to a collaborative, goals oriented team environment. The role offers a competitive hourly rate and solid benefits designed to support your well being and career development.

Benefits

Competitive pay: USD 18.00 to 21.00 per hour
401(k) retirement plan
Health insurance
Dental insurance
Paid time off
On site role in Norcross, GA with opportunities to develop in a security technology environment

Responsibilities

Maintain an in depth knowledge of the full line of LT Security products and services
Learn and apply Video Surveillance and CCTV technologies and their applications
Demonstrate products and provide technical training to the sales team and customers
Test and evaluate surveillance cameras, DVR cards, stand alone or PC based DVR systems and peripherals
Build and test PC based DVR systems to meet customer specifications
Deliver prompt and effective customer service and technical support
Serve customers efficiently and collaborate with internal teams in a proactive manner

Requirements

1+ years of professional experience in technical support or related areas
Experience in the security system industry is highly desired
Bachelor's degree in Computer Science, Physics, IT / Network, Engineering or related technical field, or equivalent industry experience; Master degree is preferred
Bilingual abilities including Korean are a plus
Fresh graduates will also be considered
Clear written and spoken communication skills for emails and calls
Ability to handle confidential business information and respond to customers in a timely and effective manner
Proficiency with Microsoft Office (Word, Excel, PowerPoint, SharePoint, Outlook)
Ability to work independently with minimal supervision and under pressure
Strong troubleshooting, problem solving and team oriented mindset is a plus
Proactive and enthusiastic to excel

Special physical and/or mental requirements

Domestic and or international travel may be required up to 25%
Willing to work additional hours when needed
Bend, lift, open and move product and related items weighing 1 to 30 lbs as needed

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