Technical Support Engineer

Automation Anywhere is hiring a Technical Support Engineer to join its global Customer Support organization. In this remote role based in Texas, you will help enterprise customers by troubleshooting AI-powered automation products, guiding them through technical issues, and driving cases to resolution with clear communication and accurate documentation.

You will diagnose problems across cloud and on-prem environments, analyze logs and automation workflows to identify root causes, and collaborate internally when complex issues require escalation. The position also includes participation in weekend or rotational shifts to support 24x7 coverage.

What you’ll do

• Provide technical support for Automation Anywhere products, including A360, Bot Agent, Control Room, and related components
• Diagnose and troubleshoot application, infrastructure, and configuration issues across cloud and on-prem setups
• Analyze logs, scripts, and automation workflows to determine root causes and recommend effective solutions
• Manage customer cases through ticketing systems, live chat, and remote sessions, ensuring timely and accurate responses
• Collaborate with internal teams to escalate and resolve complex technical problems
• Maintain high customer satisfaction by owning issues end-to-end and communicating professionally
• Document known issues, workarounds, and solutions in the knowledge base
• Participate in weekend or rotational shifts as part of 24x7 support coverage

Required qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• 2+ years of experience in technical support, application support, or software troubleshooting
• Ability to work Pacific Time hours on a regular basis, regardless of remote office location
• Strong understanding of Windows and/or Linux environments
• Working knowledge of databases: SQL Server, MySQL, or Oracle
• Basic understanding of APIs, networking, and cloud concepts (AWS, Azure, or GCP)

Tools and technologies

• A360
• Bot Agent
• Control Room
• SQL Server, MySQL, Oracle
• AWS, Azure, GCP
• APIs

Compensation

USD 70,000 - 85,000 per year.

Schedule, reporting, and location

• Remote role (Texas); Pacific, Mountain, or Central time zones preferred
• Working Pacific Time Zone hours on a regular basis
• Reports to the Sr. Manager, Technical Support

Benefits

• Flexible work schedule and remote roles
• Unlimited Personal Time Off
• 12 holidays off per year
• 4 days volunteer time off per year
• Eligible for 4 company Achievement days off per year
• Variety of health care and well-being benefits
• Paid family/parental leave
• Designated “Best Place to Work” for 2 years in a row
• Newsweek’s Top 100 Most Loved Workplaces in America (2023)

Job keywords: Technical Support, Application Support, troubleshooting, Automation, APA, Agentic Process Automation