Technical Support Engineer

Novani LLC is hiring a Technical Support Engineer in San Francisco, CA (onsite). This is a full-time role supporting multiple clients, where you’ll help keep end users productive by troubleshooting issues across desktops, laptops, mobile devices, VoIP, and wired and wireless networks.

Alongside hands-on technical work, the role includes compensation of $75,000 to $90,000 per year (commensurate with experience) and benefits designed to support you and your family, including an excellent 401k with annual company contributions and Medical and Dental where the company pays 100% of base plans. You’ll also get Paid Time Off, training and development, and pre-tax commuter benefits.

Responsibilities

• Provide IT support across multiple clients, working both independently and with fellow team members
• Resolve end user issues in a timely and professional manner
• Support environments that include servers, desktops, laptops, mobile devices, VoIP, and wired and wireless network devices and configurations
• Demonstrate strong technical aptitude and experience in varied environments and technologies

Requirements

• Minimum 2 years of progressive IT support experience in a help desk equivalent capacity
• Proven knowledge of Windows and Mac OS X
• Experience with Microsoft 365 and Active Directory administration and support
• Strong understanding of network concepts and technologies such as TCP/IP, DHCP, VLAN, and VPN
• Experience configuring, managing, and troubleshooting smartphone devices
• Familiarity with GPOs, PowerShell, and scripting
• Ability to work after hours and/or weekends
• Ability to travel within the SF Bay Area
• Excellent analytical, verbal, and written communication skills
• Strong customer service orientation and enjoyment working with end users
• Ability to manage client and peer expectations effectively
• Team player who is willing to learn and share knowledge with team members

Benefits

• 401k with annual company contributions
• Medical and Dental: company pays 100% of base plans
• Vision Care plan
• Pre-Tax commuter benefits
• Paid Time Off (vacation, sick, public holidays)
• Training and development
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Job type: Full-time. Work location: In person. Technologies: Windows, Mac OS X, Microsoft 365, Active Directory, TCP/IP, DHCP, VLAN, VPN, GPOs, PowerShell, VoIP.