Technical Support Engineer - Power Platform

LTM is hiring a Technical Support Engineer focused on Microsoft Power Platform in Bellevue, WA (onsite). This role combines customer-facing support with hands-on low-code development and troubleshooting across Power Apps, Power Automate, Power Automate for Desktop, and AI-enabled experiences. If you enjoy solving real application issues while helping teams improve automation and support workflows, this is a strong fit.

What you’ll do

• Deliver hands-on application support and troubleshoot low-code solutions across Microsoft Power Platform products.
• Support and develop automation, including Power Apps, Power Automate, Power Automate for Desktop, and AI-enabled experiences.
• Collaborate directly with customers to understand needs, investigate issues, and coordinate functional and technical outcomes.
• Contribute across Power Apps and Power Automate capabilities, including canvas apps, model-driven apps, portals, and Dynamics 365 CE related experiences.
• Troubleshoot workflows and integrations involving connectors, APIs, Azure Functions, and data gateways.
• Support operational needs around environment and release management, including solution lifecycle activities, version control, and change deployment.

What we’re looking for

• Good hands-on experience with CRM or enterprise application platforms such as Dynamics 365, SAP, Salesforce, PeopleSoft, or related technologies.
• Experience in SaaS product support, including web frontend development or quality assurance.
• Working knowledge of programming languages such as C and Python.
• Understanding of database technologies including SQL Server or Oracle.
• Strong communication skills, including verbal, written, and active listening abilities.
• Experience in a customer-facing service or support role, with strong interpersonal and collaboration skills.
• Passion for continuous learning and professional development.
• Strong research, problem-solving, and troubleshooting skills with effective use of available tools and resources.
• Flexibility to work different shifts outside local business hours, including covering a weekend day when required by business needs.
• Mandatory skill: Dataverse

Power Platform focus areas

• Power Apps: Build custom business applications using canvas apps, model-driven apps, and portals (low code/no code approaches).
• Copilot Studio: Knowledge of building conversational agents and AI-driven support experiences, including integration with Dynamics 365 CE and Microsoft Teams (SSO preferred).
• Microsoft Dataverse: Dataverse data modeling, including tables and relationships as a core data source for Power Platform applications.
• Integration and customization: Customize user interfaces, business rules, forms, and views; integrate using connectors, APIs, and data gateways.
• Power Automate: Build cloud flows and business process automation; work with custom connectors, on-premises data gateways, and dataflows.
• Power Automate for Desktop: Build desktop automation workflows, including machine setup, installation, and configuration.
• Security, governance, and ALM: Apply role-based security permissions and compliance controls; support governance and administrative controls, publishing administration, and DevOps/ALM practices for solution lifecycle management.

Benefits

• Comprehensive Medical Plan covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

Compensation: USD 65,000 - 70,000 per year.