Microsoft Power Platform Support Jobs

1 job found

4d ago

Service Desk Lead - Enterprise IT

Inktel Contact Center Solutions Doral, FL

Doral, FL

4d ago

$70k - $80k/yr Full time Manager Senior Active Directory

Apply Now

Job Description

Experienced Service Desk Lead to oversee enterprise IT support operations, providing hands-on technical leadership for executives and enterprise users across legal, accounting, financial services, and large corporate environments.

Responsibilities

Lead and manage the enterprise IT Service Desk team in a complex, corporate setting.
Provide escalation support for intricate technical issues and for executive-level users.
Administer Azure Entra ID / Azure Active Directory and handle user provisioning and deprovisioning.
Configure and manage Conditional Access, MFA, SSO, and group governance.
Maintain Windows Server environments, including Active Directory, Group Policy Objects, DNS, and patch management.
Operate and support AWS infrastructure and cloud services.
Monitor, triage, and resolve service desk tickets while achieving SLA and KPI targets.
Design and implement IT automation workflows using Power Automate, n8n, or similar platforms.
Automate routine IT tasks such as account provisioning, approvals, notifications, and reporting.
Maintain comprehensive IT documentation, knowledge base articles, and standard operating procedures.
Improve service desk processes by applying ITIL best practices.

Requirements

7+ years of experience in IT support or service desk roles.
2+ years in a Service Desk Lead, Senior Service Desk, or IT Team Lead role.
Experience in enterprise IT environments such as law offices, accounting firms, financial services, or large corporations.
Azure Entra ID / Azure Active Directory experience.
Windows Server administration.
AWS cloud support experience.
Proficiency with Power Automate, n8n, or similar IT automation tools.
Strong troubleshooting skills across identity, cloud, networking, and enterprise applications.
Excellent communication skills with executives and business stakeholders.

Technologies

Power Automate
n8n
Azure Entra ID / Azure Active Directory
Windows Server
Active Directory
Group Policy Objects (GPOs)
DNS
AWS
PowerShell
Exchange Online
Intune
SharePoint

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Pay

$70,000 - $80,000 per year

Location

Onsite in Doral, FL

Application questions

Will you now, or in the future, require sponsorship for employment visa status (eg, H-1B)?
This is an onsite role based out of our office in Doral, FL. Are you open to working onsite?
What is your desired salary?

View full job page →

Get Microsoft Power Platform Support Jobs alerts

New Microsoft Power Platform Support Jobs, daily.