Technical Support - Rep, Industry: Automotive

InterMotive Vehicle Controls offers a benefits-forward environment with competitive pay and a focus on automotive technology excellence. This onsite, full-time role in Auburn, CA provides $27.00 to $30.00 per hour, plus a comprehensive benefits package and opportunities to work with leading electronic control systems.

Summary: Technical Support Representative at InterMotive Vehicle Controls, delivering phone-based installation and troubleshooting of in-vehicle electronic modules and delivering automotive customer service.

Responsibilities

• Provide phone-based support to customers installing and troubleshooting in-vehicle electronic modules.
• Identify trends and collaborate with departments to determine actions that minimize negative customer experiences.
• Deliver excellent customer service by clearly communicating vehicle needs and repair options.
• Utilize mechanical knowledge to diagnose and resolve vehicle problems efficiently.
• Maintain a clean, organized work area and adhere to safety protocols.
• Collaborate with team members to ensure timely completion of services and repairs.
• Stay current with the latest automotive technologies, product releases, and repair techniques.

Requirements

• Understanding basic electrical principles and the ability to read schematics.
• Excellent phone communication and technical writing skills.
• Working knowledge of automotive systems.
• Ability to multitask while exercising good judgment with VIP customers.
• Computer skills are a must; touch typing is required.
• Specialized training will be provided, but candidates should already have a basic understanding of electrical circuits and automotive systems.
• The successful candidate will be a U.S. citizen and have excellent English written and oral communication skills.

Technologies

• Microsoft Office

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Overview

InterMotive Vehicle Controls is a leading manufacturer of electronic control systems for the bus, paratransit, Police, Fire, RV, and work truck markets, known for high-quality products. The company seeks a dedicated Technical Support Representative with a strong background in automotive service and a passion for customer service. The ideal candidate brings a broad set of skills, including electrical, computer, automotive, phone, and written communication capabilities.

Job Type

Full-time

Pay

$27.00 - $30.00 per hour

Work Location

In person, Auburn, CA (onsite)