Technical Support Representative

At Nemas International, the Technical Support Representative contributes to reliable HVAC performance by delivering practical technical guidance to customers and technicians. This onsite role in Doral, Florida involves troubleshooting HVAC units by phone and email, guiding issue resolution, and assisting with parts identification and ordering. The position emphasizes clear communication, precise record-keeping, and a strong focus on customer service.

Location: Doral, FL (onsite) | Compensation: USD 17 - 19 per hour

Responsibilities

• Offer technical troubleshooting assistance for HVAC units via phone and email.
• Help customers and technicians diagnose problems and decide on the next steps.
• Aid in identifying needed replacement parts and processing part orders.
• Coordinate with customers, technicians, and internal teams to resolve issues.
• Review technical details, model and serial numbers, and observed symptoms to determine solutions.
• Deliver clear, professional guidance and instructions.
• Maintain precise case records and follow up as necessary.
• Provide high-quality customer service while managing several requests concurrently.

Requirements

• Strong problem-solving and diagnostic abilities.
• Excellent verbal and written communication.
• Comfortable communicating with customers and technicians via phone and email.
• Outgoing, friendly, and confident demeanor.
• Ability to learn new technical products and troubleshooting processes.
• Strong attention to detail and solid organizational skills.
• Ability to work independently as well as collaboratively.

Benefits

• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance