Software

Software Support Jobs

11 jobs found

1d ago

IT Support Services I-Help Desk

Courser Employment Services LLC Sheboygan Falls, WI

Sheboygan Falls, WI

1d ago

$44k - $46k/yr Full time Active Directory Cloud Platforms Cloud Solutions

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Job Description

This on-site IT help desk role provides frontline technical assistance and troubleshooting for hardware, software, and network issues in a fast-paced environment.

Responsibilities

Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems within agreed-upon SLAs
Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers
Install, configure, and update operating systems, software, and hardware for new and existing users
Manage client user accounts, including setting up new accounts, handling password resets, and managing permissions
Troubleshoot network issues, including Wi-Fi connectivity, VPN access, and network printer issues
Document solutions and troubleshooting steps for recurring issues and update the knowledge base for future reference
Monitor and maintain IT systems and networks to proactively identify potential issues and prevent disruptions
Collaborate with other IT team members and escalate complex issues to senior engineers as needed
Support IT projects such as system upgrades, software deployments, and network expansions
Ensure security measures are followed to protect the integrity of data and systems
Maintain compliance with all company policies and procedures
Answer phone calls and triage issues
Other duties as assigned

Requirements

2+ years of experience in Microsoft networks, firewall configuration, network configuration, workstation setup and installation, print management, integrating cloud technology, network and endpoint security, TCP/IP protocols, Active Directory and Group Policy management, PowerShell, and technical process and procedure documentation
Excellent verbal and written communication skills, with the ability to effectively engage internal and external customers
Strong computer proficiency with MS Office (Word, Excel, Outlook)
Ability to work under pressure, meet deadlines, and maintain a positive attitude while delivering exemplary customer service
Capability to work independently and complete assignments within prescribed instructions, routines, and standards
High School diploma or GED required; Associate degree preferred

Technologies

ConnectWise
AWS
Azure
Google Workspace
PowerShell
Active Directory
Group Policy
Microsoft Office (Word, Excel, Outlook)
CompTIA A+
CompTIA Network+
Microsoft Certified Solutions Associate (MCSA)
MS-900

Benefits

Competitive benefits package, including medical, dental, vision, and life insurance
401k match
Unlimited vacation time*
Paid sick time
10 Holidays including your Birthday and a Floating Holiday
Healthy Lifestyle reimbursement
Amazon Prime reimbursement
40 Hours for Volunteer Time
Paid parental leave
Reimbursement for ongoing education and certifications
Learning and development programs
Unlimited vacation time after completing one full year of employment; first year includes 10 vacation days

About Courser

Courser accelerates the growth of IT service provider companies by building dynamic partnerships. The organization emphasizes teamwork, service, growth-mindedness, trust, and innovation to deliver impactful solutions and excellent customer experiences in a fast-paced IT environment.

Why you will love working here

Courser prioritizes personal and professional development with best-in-class training, mentorship, and clear advancement paths
A culture of innovation that encourages challenging the status quo
Nationwide teams enable broad knowledge sharing and collaborative growth

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2d ago

In House Technical Support

PRAB, Inc. Kalamazoo, MI

Kalamazoo, MI

2d ago

Full time Computer Skills CRM Customer Service

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Job Description

Onsite in Kalamazoo, MI, PRAB, Inc. is seeking an in-house technical support professional to identify and resolve field issues, communicate resolutions to customers, and coordinate with service teams.

Responsibilities

Foster a culture of excellence across the department by upholding high standards in issue resolution and service delivery.
Accurately complete verbal parts order request forms in full and ensure proper documentation.
Interact with customers and colleagues in a professional, respectful manner.
Update and maintain CRM records and all open case files related to ongoing issues.
Ensure service case data is thorough, current, and precise across all touchpoints.
Assess equipment performance to determine if it meets customer expectations and identify when performance falls short.
Work closely with the Service Scheduling Coordinator to keep the service calendar current.
Perform additional duties as required to support service operations.

Requirements

Commitment to excellence and delivering quality output.
Honest, reliable, and demonstrated integrity.
An associate degree in an engineering field, or at least 3 years of practical experience.
Proficiency with the MS Office suite, including intermediate skills in Outlook, Docs, and Excel.
Strong mechanical aptitude.
Excellent customer service orientation and troubleshooting capabilities.
Effective written and verbal communication skills.
Willingness to travel occasionally, up to 10%.

Technologies

MS Office
Outlook
Docs
Excel
CRM

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7d ago

Technical Support Specialist (B2B Software, Experienced)

Vesigo Studios Medford, OR

Medford, OR

7d ago

$20 - $25/hr Full time Application Support B2B B2B SaaS

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Job Description

In Medford, Oregon, Vesigo Studios is seeking an onsite Technical Support Specialist to assist its business software users. The role emphasizes strong product knowledge, prompt issue resolution, and guiding clients to optimize their workflows while delivering reliable customer service.

The position focuses on delivering expert B2B software support, diagnosing and solving technical issues, and helping corporate clients get the most from Vesigo’s solutions through thoughtful guidance and clear communication.

Responsibilities

B2B client support: Respond to technical inquiries from business customers by phone and email, guiding them through installation, operation, and performance concerns.
Technical problem solving: Diagnose issues and provide clear, actionable guidance to ensure proper implementation of solutions.
Software operational optimization: Advise clients on best practices to maximize software usage in daily operations, improving efficiency and productivity.
Software knowledge: Maintain thorough understanding of Vesigo Studios' product suite and stay up to date with relevant updates and features.
Documentation and reporting: Record interactions and issues in the CRM system and share feedback or trend reports with the product team.
Feedback loop and product enhancement: Collect client input to inform product improvements that address evolving B2B needs.
Escalation management: Handle complex issues through a structured escalation process, keeping clients informed throughout.

Requirements

1-3 years of technical support experience, preferably in a B2B software company.
Solid understanding of software applications and IT infrastructure in a B2B context.
Strong problem-solving, analytical, and communication abilities.
Ability to thrive in a fast-paced, collaborative team environment.
Experience with CRM systems and support ticketing platforms.
Technical support: 1 year (Required).
Phone etiquette: 1 year (Required).
Technical writing: 1 year (Required).
Customer support: 2 years (Required).
Bachelor's degree preferred.

Technologies

Windows
Mobile OS
CRM systems
Support ticketing tools

Benefits

401(k) with employer matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Why this role appeals

Steady hours and a predictable schedule
On-the-job training and opportunities for advancement
Management committed to your professional success
A low-stress, collaborative team environment

Additional Details

Hours of operation: Monday through Friday, 8:00 AM to 5:00 PM
Compensation: $20.00 to $25.00 per hour, with potential raises based on proficiency in solving software and technical issues
Benefits: PTO, paid holidays, 401(k) with full matching, and health/vision/dental insurance coverage
Office environment: Onsite office with a fully stocked snack and drink area

Job Details

Job type: Full-time
Location: Medford, Oregon (on-site)
Work location: In person
Ability to commute: Medford, OR 97504 (Required)
Application question: Will you now or in the future require sponsorship for a US employment visa?

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11d ago

Technical Support Specialist, Platform

Rippling Washington, DC

Washington, DC

11d ago

$20 - $23/hr Full time Application Support CRM Customer Support

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Job Description

Rippling is seeking a Technical Support Specialist, Platform for an onsite role in Washington, DC. This position offers an hourly rate of USD 20 - 23 per hour and equity as part of the benefits package. You will own customer issues from first contact to resolution, keep product knowledge current, and guide both customers and teammates with clear, accurate information. You will collaborate with Product and Engineering to share insights and help drive product improvements.

Responsibilities

Maintain a deep, up-to-date understanding of the Rippling platform to provide accurate guidance to customers and teammates
Own customer issues from initial contact to final resolution in a fast-paced setting
Respond promptly and professionally to inquiries via email, chat, or video
Diagnose and resolve product or service issues by assessing the complaint, identifying the root cause, recommending and explaining the best solution, and following up to confirm resolution
Document and track interactions, transactions, notes, and complaints in the CRM system
Collect customer feedback and share insights with Product and Engineering to inform product improvements
Stay current with company policies, procedures, and product updates to provide consistent information
Operate effectively under time constraints and deadlines to meet client needs
Deliver exceptional service and strive for high customer satisfaction in every interaction

Requirements

Bachelor’s degree in Math, Analytics, Data Science, Economics, Statistics, Computer Science, Engineering, or other quantitative fields, or relevant work experience
1-4 years of customer support experience in a technical support environment
Flexibility to adapt to changing duties and responsibilities
Strong organizational skills and a track record of process improvement
Excellent written and verbal communication in English within a technical environment
Residency in a Pacific or Mountain time zone state with the ability to work a shift from 9 am to 6 pm Pacific Time

Technologies

Slack
Microsoft 365
CRM system

Benefits

Equity

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17d ago

Technical Support Administrator

DNP Imagingcomm America Corporation Concord, NC

Concord, NC

17d ago

$18+/hr Full time Administrative Assistant Administrative Support Application Support

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Job Description

Based in Concord, North Carolina, DNP Imagingcomm America Corporation is seeking a Technical Support Administrator to help customers resolve software, hardware, or network issues with attentive service. This on-site role oversees ticketing and RMAs, escalates complex cases to the Level 1 support team, and coordinates follow-up with the technical staff. The position pays USD 18 per hour and requires a High School Diploma or GED plus at least two years of related experience.

Responsibilities

Provide live assistance to customers seeking refunds or other service actions via phone, email, or SMS.
Conduct daily review of open tickets and reallocate workloads among staff as needed.
Upload data to our server to support follow-up calls with the technical support team.
Respond to customer inquiries and resolve issues using multiple communication channels.
Escalate complex problems to the appropriate department or Technical Support area when necessary.
Accurately document customer updates, issues, and resolutions in the ticketing system.
Process orders and Return Merchandise Authorizations (RMAs).
Review and audit customer uploads to determine when to create a new service ticket for prompt resolution.
Maintain a high standard of customer service by consistently delivering excellent support.
Perform other duties as assigned by management.

Requirements

High School Diploma or GED
2+ years of relevant experience
Familiarity with ticketing systems and CRM software
Proficiency with basic computer programs including MS Office and database systems
Working knowledge of email systems, computer hardware, and peripherals
Excellent written and verbal communication skills
Strong organizational and time-management abilities
Ability to work independently and as part of a team
Availability to work flexible hours, including evenings and weekends
Bilingual Spanish and English is a plus

Technologies

MS Office
Database systems
CRM software
Ticketing systems
Email systems

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The position requires the individual to spend extensive time at a desk working with programs and computer equipment including a variety of photographic and photographic-related equipment in an office environment. The position may als

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22d ago

Tier 2 IT Helpdesk Technician

Bedrock Technology Jessup, PA

Jessup, PA

22d ago

$55k - $65k/yr Full time Active Directory Azure Active Directory Cloud Platforms

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Job Description

Bedrock Technology is seeking a Tier 2 IT Helpdesk Technician for on site work in the Jessup, PA area. This role handles escalations from Tier 1, delivers end-user support, and manages Active Directory and Microsoft 365. The position offers a competitive USD 55,000 to 65,000 per year, a comprehensive benefits package, and a clear path to grow into Tier 3 or Systems Administrator roles within a collaborative, supportive team.

Benefits

Competitive salary based on experience
Health, dental, and vision insurance
401(k) with company match
PTO and paid holidays
Certification reimbursement and professional development support
Collaborative, supportive team environment
Clear path to grow into Tier 3 / Systems Administrator roles
Life insurance
Parental leave
Vision insurance
Professional development assistance

Responsibilities

Own escalated Tier 1 issues that require deeper investigation, including software conflicts, connectivity problems, and account or permission concerns
Provide hands-on and remote support for hardware, software, printers, mobile devices, and peripherals across Windows and macOS
Create, modify, and disable Active Directory and Microsoft 365 accounts; manage mailboxes, distribution lists, and licensing
Diagnose basic LAN and Wi Fi connectivity and VPN issues; escalate complex network faults as needed
Image, configure, and deploy laptops and desktops; manage devices through Intune or similar MDM platforms
Troubleshoot Outlook, Teams, SharePoint, OneDrive, and other Microsoft 365 applications for end users
Log tickets thoroughly, update knowledge base articles, and contribute to team SOPs
Escalate intelligently to Tier 3 and provide clear, detailed handoff notes to speed resolution
Support IT initiatives such as hardware refreshes, software rollouts, and office moves

Requirements

2 to 4 years of IT support or helpdesk experience
Solid troubleshooting skills in Windows 10 and Windows 11 environments
Working knowledge of Active Directory including user and group management, password resets, and OU structure
Hands-on experience with Microsoft 365 — Outlook, Teams, SharePoint, OneDrive
Familiarity with remote support tools such as ScreenConnect, TeamViewer, ConnectWise, or Splashtop
Understanding of basic networking concepts — IP addressing, DNS, DHCP, VPN, VLANs
Experience with ticketing systems such as ConnectWise, ServiceNow, Jira, Freshservice, Zendesk, or similar
Strong communication skills and the ability to explain technical issues clearly to non technical users

Technologies

Windows 10/11
macOS
Active Directory
Microsoft 365
Outlook
Teams
SharePoint
OneDrive
ScreenConnect
TeamViewer
ConnectWise
Splashtop
Intune
Azure AD / Entra ID
PowerShell
Jira
ServiceNow
Freshservice
Zendesk

Certifications

CompTIA A+
CompTIA Network+
Microsoft 365 Certified: Fundamentals (MS-900)
ITIL Foundation
HDI Support Center Analyst

Preferred qualifications

Experience with Intune or another MDM/endpoint management platform
Familiarity with macOS support
Exposure to Azure AD / Entra ID and hybrid identity environments
Basic PowerShell knowledge for common admin tasks
Experience supporting a multi-site or remote workforce

Who you are

Patient and people focused, recognizing that tech issues can be stressful for users
Methodical, troubleshooting systematically and following through to ensure resolution
Dependable, someone teammates and users can rely on
Eager to learn, staying current with technology and seeking improvement opportunities
Clear communicator, able to explain technical details in plain language

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23d ago

Coordinator, Help Desk

Charlotte-Mecklenburg Schools Charlotte, NC

Charlotte, NC

23d ago

$21+/hr Full time Coordinator CRM Customer Support

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Job Description

In Charlotte, North Carolina, Charlotte-Mecklenburg Schools relies on a hands-on Help Desk Coordinator to keep district IT services accessible on site. This role serves as the first line of technical support, handling ticket intake, initial troubleshooting, and escalation under supervision while supporting desktops, laptops, servers, operating systems, applications, wireless data, remote access, and voice equipment.

Responsibilities

Comply with applicable state, federal, and local laws, policies, and procedures
Troubleshoot and resolve technical issues across a range of technologies
Log, diagnose, resolve or escalate, and track all service requests, incidents and problems related to the district information and communication technology infrastructure (computers, printers, networks, telephones, voicemail, VoIP, and mobile devices)
Respond to end-user submissions via web, email, and phone with problem resolution, diagnosis, and alternative solutions
Guide users to access and utilize available FAQs and training resources
Deliver full-service support for laptops including re-imaging, application support, and initial hardware diagnosis
Install software packages and patches to maintain continuity of service and availability
Collaborate with contractors, vendors, and other experts to ensure adequate coverage
Resolve access problems regarding email, the network, and district-standard web applications
Reset passwords and gather/process information necessary for telephone, cellular, and other smart device provisioning and support
Maintain progress reports on major incidents, report status to users, and inform them of impending changes
Participate in assigned special projects
Attend professional development and other meetings
Perform related duties as assigned