Technical Support Specialist III – Energy Management Systems

4P Consulting Inc. is seeking a Technical Support Specialist III to support critical Energy Management Systems within a contracted 24x7x365 operations team in Birmingham, AL. In this onsite role, you will help keep SCADA and EMS environments reliable through continuous monitoring, diagnostics, incident response, and structured customer communications.

What you’ll do

• Monitor primary SCADA and ancillary EMS systems for health, performance, and availability.
• Deliver frontline diagnostics and problem resolution for EMS applications and computer systems.
• Coordinate repair and troubleshooting efforts with EMS personnel and other technical support groups.
• Notify key customers about system outages, incidents, and events that impact critical systems.
• Track and document incidents and support cases through completion.
• Use established knowledge-based troubleshooting procedures to guide resolution efforts.
• Follow formal Change Management processes during applicable updates and troubleshooting activities.
• Support Business Continuity and Disaster Recovery systems.
• Maintain compliance with electronic and physical access requirements.
• Communicate operational issues clearly to customers, technical teams, coordinators, and management.
• Prioritize incidents based on criticality and potential impact to the Bulk Power System.
• Provide feedback on process improvements and recurring customer issues.
• Maintain strong working relationships with transmission control center personnel and other key customers.

Required qualifications

• Formal education in Computer Science, Information Technology, or a related field (or equivalent professional experience).
• Experience supporting computer systems, applications, or technical operations.
• Strong troubleshooting and critical-thinking skills.
• Excellent written and verbal communication skills.
• Strong customer-service skills.
• Ability to work effectively in a team-oriented and potentially high-stress environment.
• Ability to multitask and prioritize incidents based on operational impact.
• Ability to follow documented procedures and Change Management processes.
• Ability to work rotating shifts, including days, nights, weekends, and holidays.

Technology and technical knowledge

• Windows operating systems, AIX, and UNIX-based operating systems
• Distributed computer networks
• SCADA systems and Energy Management Systems
• Business Continuity and Disaster Recovery environments
• Incident and case-management processes

Compliance and screening

• Critical Infrastructure Protection (CIP)
• Sarbanes-Oxley requirements
• Federal regulatory compliance requirements
• Electronic and physical access policies
• Federal Energy Regulatory Commission Standards of Conduct
• Southern Company Separation Protocol
• Southern Company Insider Threat Program requirements
• Enhanced background screening and drug screening may be required

Work schedule and environment

• 24x7x365 operations environment
• Shifts may be 8 or 12 hours
• Schedule rotates between day and night shifts
• Weekend and holiday coverage required
• During severe weather events, personnel may be required to remain local to or sequestered near the control center