Technical Support Technician

Ampcus Inc is hiring an Intermediate Technical Support Technician in Bellevue, WA (onsite) on a contract basis.

Responsibilities

• Provide essential IT support to business users to keep teams operational.
• Handle desktop hardware configuration and upgrades, including monitoring, software installations, and hardware upgrades.
• Support imaging and PC deployment for end-user devices.
• Manage ServiceDesk requests and incidents using ServiceNow, diagnosing hardware and software issues to resolution.
• Install and configure standard desktop software packages.
• Coordinate with third-party maintenance engineers as needed.
• Participate in emergency duties, which may occur outside normal office hours.
• Travel on business trips to support other offices when necessary.
• Complete individual project work, including innovation and development initiatives.

Requirements

• Proven experience in an IT support role with extensive customer support, including both remote and in-person support.
• Strong understanding of the Windows environment and extensive experience with the MS Office Suite.
• A+ Certification.
• Ability to travel and ability to pass a driving record review.

Technologies

• Windows
• MS Office Suite
• ServiceNow

Benefits

• Dental insurance
• Health insurance
• Vision insurance

Ideally, you’ll also have

• Bachelor’s degree in Information Technology
• ServiceNow or a related ticketing management system

Location: Bellevue, WA (onsite)
Pay: USD 30 per hour