IT Support Technician II - Service Center

Sierra Nevada Corporation is hiring an onsite IT Support Technician II for its Service Center in Lone Tree, CO. In this role, you will provide advanced support across desktop, laptop, and network equipment, working helpdesk tickets through complex troubleshooting while maintaining reliable IT infrastructure.

This position supports day-to-day compute needs and conference room environments, including hardware and software deployments, network connectivity troubleshooting, and ongoing updates to documentation and asset records. The estimated hourly pay range is $25.24 to $34.71.

Role Overview

• Diagnose and resolve complex technical issues across hardware and software systems.
• Configure and deploy hardware and software for users and workstations.
• Support network issues, including connectivity problems, with timely resolution.
• Maintain and update technical documentation and standard operating procedures.
• Support end-users, including assisting with proper use of IT systems and applications.
• Respond to helpdesk tickets and resolve basic compute issues within a timely manner.
• Provide conference room support and perform related maintenance.
• Maintain and update IT inventory and asset management records.

Requirements

• Associate’s degree in a related field of study.
• 1+ years of relevant experience.
• Relevant experience may substitute for required education; if no degree is held, a minimum of 3 years related experience is required.
• Higher level relevant degrees may substitute for experience.
• Experience using AI tools to improve troubleshooting and ticket resolution, supporting timely and effective problem-solving.
• Understanding of AI operations and proven ability to assist users in using and navigating AI systems, including answering front-line questions about AI tools.
• Intermediate understanding of computer hardware, software, and network troubleshooting.
• Strong communication and problem-solving skills, with customer care and solution ownership.
• Team-focused approach with capacity for knowledge sharing and clear written and verbal communication with end users.
• Basic knowledge of current IT technical standards related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies, RSA, and Video Teleconference (VTC), plus other related peripherals.
• Comprehensive troubleshooting skills of industry standard hardware and software products/services.

Technologies

• AI tools
• Service Now
• Service Now functionality
• VPN technologies
• RSA
• Video Conferencing (VTC)
• CompTIA A+
• Network+
• Microsoft Certified IT Professional (MCITP)

Preferred Qualifications

• Certifications such as CompTIA A+, Network+, or MCITP.
• Experience in a corporate IT environment.
• A+ certification.
• Technical documentation skills.
• Knowledge of Service Now and functionality.

Benefits

• Medical, dental, and vision plans
• 401(k) with 150% match up to 6%
• Life insurance
• 3 weeks paid time off
• Tuition reimbursement

Essential Functions

• Ability to lift and move computer equipment up to 50 lbs.
• Regularly required to stand, walk, use hands, and reach with hands and arms.
• Primarily office environment; some tasks may require work in server rooms.
• Ability to travel to different office locations as required.
• Ability to work on a computer for prolonged periods.

Important Notice

To comply with U.S. Government international trade regulations, applicants must be a U.S. Citizen, lawful permanent resident, protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.