Temporary IT Service Desk Technician

Temporary IT Service Desk Technician role onsite in Washington, DC at NPR, delivering frontline IT support for staff, hardware troubleshooting, and user training.

Responsibilities

• Provide frontline help desk support for in-person and remote staff, diagnosing and resolving issues across PCs, Macs, mobile devices, operating systems, applications, and peripheral hardware.
• Troubleshoot local network problems including Ethernet, Wi-Fi, and VPN connectivity.
• Manage user accounts and access controls using Active Directory, Microsoft Entra (Azure AD), Exchange Admin Center, and MFA policies.
• Deploy, configure, and maintain workstation fleets with endpoint management tools on Windows and macOS.
• Take ownership of incoming service desk tickets, monitor progress, and ensure timely resolution within defined SLAs.
• Offer technical support for internal and hosted Content Management Systems and production applications.
• Lead onboarding activities for new hires, provisioning accounts, configuring phones, building workstations, and coordinating hardware moves.
• Develop and maintain SOPs, knowledge base articles, and training materials for end users and IT staff.
• Collaborate with centralized engineering and infrastructure teams to support internal services while adhering to security guidelines.

Requirements

• Proven experience supporting macOS and Windows environments, diagnosing hardware, software, and OS issues across platforms.
• Hands-on experience administering user accounts and access controls with Active Directory, Microsoft Entra (Azure AD), Exchange, and MFA tools.
• Foundational network troubleshooting knowledge, including DNS, DHCP, Wi-Fi, and VPN.
• Experience configuring and supporting enterprise video conferencing and AV equipment.
• Strong communication skills with the ability to explain technical concepts to non-technical users empathetically.
• Demonstrated ability to prioritize multiple tasks effectively in a fast-paced, deadline-driven setting.
• Bachelor's degree preferred.

Technologies

• Active Directory
• Microsoft Entra (Azure AD)
• Exchange Admin Center
• MFA tools
• Endpoint management systems
• Content Management System (CMS)

Benefits

• Health and wellness programs
• Paid time off
• Financial well-being resources
• Medical insurance
• Dental insurance
• Vision coverage
• Life insurance and accidental death and dismemberment coverage
• Long-term disability
• Short-term disability
• Voluntary retirement savings plan

Job Type

• Temporary, full-time position lasting seven months

Compensation

• Hourly rate: $30 - $35 per hour for this US-based opportunity
• NPR benefits: Eligible employees receive comprehensive benefits, including medical, dental, vision, life/AD&D, disability coverage, paid time off, and voluntary retirement savings for staff scheduled to work 30+ hours per week