Tier 2 / Technical Support Engineer

Shield Logic MSSP is hiring onsite in San Diego, CA for a Tier 2 / Technical Support Engineer. This role offers an hourly rate of USD 50 - 55 and centers on Windows/macOS, networking, and security support for managed service clients. You will collaborate with senior engineers in a consulting MSP environment to deliver reliable, security-minded IT services.

Benefits

• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement

Responsibilities

• Oversee Windows Server environments (2016, 2019, 2022) and administer Active Directory
• Manage DNS, DHCP, and Group Policy configurations
• Deploy and maintain virtualization platforms (VMware or Hyper-V)
• Deploy and maintain backup systems
• Implement and monitor endpoint protection, patch management, and network security tools
• Configure and manage firewalls (FortiGate, SonicWall, or similar)
• Troubleshoot system, network, and connectivity issues remotely or onsite
• Create, manage, and resolve helpdesk tickets; respond to escalations
• Address project tasks and monitoring alerts
• Collaborate with senior engineers and management to improve service delivery

Requirements

• 3+ years of experience as a System or Network Engineer in an MSP or IT services environment
• Strong knowledge of Windows Server, Active Directory, and Microsoft 365 administration
• Familiarity with ConnectWise, Autotask, or other RMM/PSA tools
• Strong knowledge of TCP/IP, VLANs, VPNs, and firewall configuration
• Experience with backup solutions (Acronis, Datto, Veeam, or similar)
• Excellent communication, documentation, and client-facing skills

Technologies

• Microsoft Office 365, Teams, SharePoint, OneDrive
• Windows OS, Windows Server OS, Mac OSX
• Ubiquity Unifi, Fortinet UTM
• DATTO, Acronis
• VMware, Hyper-V
• Active Directory, DNS, DHCP, Group Policy
• TCP/IP, VLANs, VPNs
• FortiGate, SonicWall
• ConnectWise, Autotask, RMM/PSA tools
• Veeam, File server
• Cisco switches, Fortinet switches, Fortinet firewall

Experience

• VMware: 4 years (Required)
• Microsoft Windows Server: 4 years (Required)
• Cisco / Fortinet Switches & Firewall: 4 years (Preferred)
• Active Directory, DNS, DHCP, File server: 4 years (Preferred)

Education

• Associate (Preferred)