In-Home Sales & Tech Support (Full-Time)

Entry-level in-home sales and tech support role onsite in Albuquerque, NM, with local field travel focused on serving, solving, and selling Asurion products.

Responsibilities

• Assist customers on the front lines using the Serve, Solve, Sell™ approach.
• Complete paid training to prepare for independent field work.
• Build product knowledge and gain hands-on sales experience while developing communication, negotiation, and problem-solving skills.
• Receive ongoing coaching and mentoring to support growth and maintain confidence and tech savviness.
• Apply the Serve, Solve, Sell model in the field during in-home, in-office, or on-site visits.
• Meet customers in their homes or preferred locations; interactions are pre-scheduled to help you reach and exceed sales targets.
• Provide exceptional customer service throughout every interaction, always prioritizing the customer.
• Address and resolve technical issues with clear, understandable solutions for customers of all tech levels.
• Ensure customers leave with a workable resolution and a product that addresses future tech needs.
• Leverage Asurion’s product range to offer tailored solutions to customers.
• Listen actively to uncover needs and position products to meet those needs.
• Utilize strong negotiation and communication skills to pivot smoothly and close the right sale.

Requirements

• Comfortable in a sales environment with defined targets.
• Valid driver’s license and satisfactory driving record with at least 1 year of driving experience.
• Ability to provide proof of valid car insurance (Manhattan excluded).
• Personal vehicle (no motorcycles); appointments are in neighborhoods and cities around the inventory warehouse, with a maximum one-way travel distance of 120 miles.
• Flexible 5-day workweek to meet customers on their timeline, including evenings, weekends, and holidays.
• Personal cellphone to stay connected on the job.
• Comfortable working around household pets.
• Efficient, adaptable, goal-oriented, and persuasive communication skills.
• Open-minded with a passion for learning a broad range of skills applicable to various career paths.
• Naturally outgoing and thrives in human interaction.
• Note: Hours may vary based on business needs and market demand; flexibility may be required.

Benefits

• Base hourly rate guaranteed for all hours worked, paid bi-weekly, with earned pay available early.
• Uncapped commissions based on sales performance, paid bi-weekly.
• Mileage reimbursement according to IRS guidelines, paid weekly.
• Monthly phone stipend of $35.
• 3 to 4 weeks of paid training with a focus on your success.

Pay Rate

• 19.00 USD per hour plus mileage reimbursement, phone stipend, and sales commission.

Full-Time Schedule

• Five days per week, hours from 12:05 pm to 9:00 pm.

Here’s What You Can Expect To Do

• Work as an In-Home Sales & Tech Support professional delivering the Serve, Solve, Sell™ approach.
• Begin with paid training to prepare for independent field work.

Health and Safety Measures

• Health and safety are a top priority; meeting customers at their homes enhances experience while ensuring employees feel safe on the job.

Get to Know Us

• Explore a day in the life through our video. Asurion is a global tech solutions leader with a culture that values all employees. Our products and services support 350M+ customers worldwide, and our teams demonstrate integrity by listening to customer needs, providing accurate information, and professional conduct.

Here’s What You’ll Bring to the Team

• Valid driver’s license and a driving record with at least 1 year of driving experience.
• Proof of valid car insurance (Manhattan excluded).
• Personal vehicle (no motorcycles) with travel up to 120 miles one-way around the inventory area.
• Five-day workweek with possible evenings, weekends, and holidays.
• Personal cellphone for on-the-job updates and communications.
• Comfort with household pets in customer homes.
• Efficient, adaptable, goal-oriented, and persuasive communication abilities.
• Curious, open-minded, and eager to learn a broad range of skills.
• Outgoing personality that thrives in interpersonal settings.
• Note: Work hours may vary based on business needs and market demand; flexibility may be required.