IT Support Specialist (Help Desk Technician)

RYMARK IT is hiring an IT Support Specialist (Help Desk Technician) for an in-person, full-time role in Brooklyn Center, MN. This position focuses on first-line client support and real-world troubleshooting across Microsoft 365, Azure AD, ConnectWise, and related systems. You’ll also work with a supportive team and a clear path toward Tier 2, while building toward relevant certifications.

What you’ll get

• Pay: $25 to $27.50 per hour, based on experience
• Certification support: a paid certification path
• WatchGuard bonus: earn an additional $1.00 per hour after earning your WatchGuard Network Security Essentials certification. RYMARK pays for the training and testing
• Benefits: health insurance, dental insurance, paid time off
• Retirement: a SIMPLE IRA with company match
• Growth: professional development assistance and hands-on work in real client environments

Responsibilities

• Be the first point of contact for clients via phone, email, and onsite support to keep teams productive
• Troubleshoot and support Microsoft 365 and day-to-day user issues
• Manage and progress tickets in ConnectWise, keeping clients informed from first response to resolution
• Explain fixes in plain language clients can understand and trust
• Learn from engineers and take on additional responsibilities as you grow

Requirements

• 1+ year of help desk experience
• Microsoft 365 support experience
• Familiarity with a ticketing system (ConnectWise is a plus; training will be provided)
• Valid driver’s license and a reliable vehicle for onsite client visits
• Ability to work from the Brooklyn Center office five days a week
• Willingness to complete a background and driving record check
• Positive, calm communication skills and a genuine interest in helping people
• A team player mindset with interest in building a career in IT

Tech you’ll work with

• Microsoft 365
• Azure AD
• ConnectWise
• WatchGuard Network Security Essentials
• Tier 2
• Microsoft Entra

Core values

• Customer-First Approach
• Problem Solving
• Best-Practice Solutions
• Peace of Mind
• Team Players

Nice to have

• MSP experience
• Server, network, or firewall experience
• Azure AD / Microsoft Entra experience
• CompTIA A+ or similar

Application questions

• Are you able to work in our Brooklyn Center office five days a week?
• Are you willing to complete a background and driving record check?
• How many years of help desk experience do you have?
• Why do you want to work in IT support at a small MSP, and where do you want to be in three years?
• Describe a time you explained a technical fix to a non-technical person. How did you make sure they understood?