Technical Support Services Technician (Part Time)

FIT Technologies is seeking a part-time Technical Support Services Technician to deliver hands-on technical assistance and monitor client environments onsite or remotely. This onsite role in Minneapolis, MN requires 24-30 hours per week spread across a three-day schedule, with compensation of USD 25 - 28 per hour.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Responsibilities

• Foster and sustain relationships with clients and other team members
• Perform software and hardware upgrades
• Install, maintain, and repair desktop hardware, network equipment, and PC peripherals
• Track daily service calls and meet SLA targets based on client expectations
• Provide timely and accurate progress updates
• Carry out routine maintenance following company and vendor standards
• Ensure the physical cabling infrastructure meets defined standards
• Support equipment liquidations

Requirements

• Display a professional, reliable, trustworthy, and positive demeanor
• Ability to troubleshoot, diagnose, and resolve problems and document steps using an internal ticketing system
• Ability to relay technical information clearly to clients with varying levels of technical knowledge
• Strong organizational skills with attention to detail and task follow-through
• Understanding of varying versions of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy
• Experience with Microsoft Office applications
• Knowledge of networking concepts such as TCP/IP addressing and VLANs
• Familiarity with network-based PC operating system deployment
• Ability to maintain confidentiality of information
• Certifications such as A+, Network+, MTA, MCSA are desirable
• Ability to adapt in an evolving-priority environment
• Ability to follow processes and protocols
• Ability to meet deadlines and manage multiple tasks
• Ability to ensure physical cabling meets standards
• Willingness to learn software tools such as asset tracking and ticketing systems

Technologies

• Microsoft Windows
• Active Directory
• Microsoft 365
• Group Policy
• Microsoft Office

Working Conditions

• Reliable transportation, a valid driver’s license, and valid vehicle insurance
• Local travel and occasional travel to other parts of Minnesota or out of state
• Occasional evening and weekend work may be required
• Must be able to lift and carry up to 50 pounds
• Occasionally, work weeks may exceed 40 hours

Application

To apply, submit an application online through our Career Center.