OPS Help Desk Analyst

What we offer

The State of Florida, Division of Emergency Management, provides a steady on-site opportunity in Tallahassee with a focus on public service and emergency readiness. The role offers an hourly wage of USD 23 and a workplace built on equality, inclusion, and respect. We are an Equal Opportunity Employer/Affirmative Action Employer, committed to veterans and their families, and dedicated to improving opportunities for individuals with disabilities. A drug-free workplace, mandatory background screening, and E-Verify participation are part of our standard processes. Reasonable accommodations are available, and employees may be deployed to emergency sites with limited notice to support critical operations.

• Hourly pay of USD 23
• On-site role in Tallahassee, Florida
• Equal Opportunity Employer with inclusive hiring practices
• Support for veterans and their families, with focus on increasing veteran representation
• Commitment to recruiting qualified individuals with disabilities and providing reasonable accommodations
• Drug-Free workplace with appropriate testing requirements
• E-Verify participation and required background screening
• Potential for irregular hours and deployments to emergency sites as part of emergency response

Responsibilities

• Serve as the initial contact for tech help via ticketing system, email, phone, or in-person requests
• Troubleshoot remotely or on-site to determine and implement the best resolution
• Collaborate with the Helpdesk Team Lead on complex or unfamiliar issues
• Document issues and resolutions in the Helpdesk ticketing system
• Install and configure hardware, software, operating systems, printers, and scanners
• Travel to remote locations to provide IT support as part of SERT
• Issue and receive IT equipment and complete required paperwork
• Support IT inventory requirements for FDEM
• Maintain monitoring of a state-issued cell phone at all times
• Respond to emergency activations and other IT matters outside scheduled hours
• Work overtime, night shifts, and weekends as needed
• Perform other related tasks as assigned

Requirements

• Valid driver’s license
• Proficiency with computer technology demonstrated through education, self-study, or hands-on experience
• Ability to lift up to 50 lbs
• Willingness to obtain any required certifications

Technologies

• Helpdesk ticketing system

Location

TALLAHASSEE, FL, US, 32399 (onsite)

Nearest Major Market

Tallahassee

Special notes

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. FDEM is committed to successfully recruiting and onboarding talented individuals, appreciating the service veterans provide, and increasing veteran representation in the workforce. The agency also works toward greater recruitment of individuals with disabilities and improving employment outcomes. An individual with a disability is qualified if they meet the job’s skills and requirements and can perform essential functions with or without reasonable accommodation. If you require a reasonable accommodation, contact the FDEM Human Resources Office at (850) 815-4177, and notify the HR office in advance to allow time for accommodation. The State of Florida supports a Drug-Free workplace and all employees are subject to reasonable suspicion drug testing. Background screening is required, and E-Verify participation is in effect. In emergency scenarios, employees may work irregular hours, longer shifts, weekends, holidays, and may deploy to sites with limited notice. If accommodation is needed, notify the agency hiring authority or People First Service Center at 1-866-663-4735 in advance.