Help Desk Representative

Join the Tallahassee Neurological Clinic, PA as an onsite Help Desk professional. This frontline role supports staff across multiple locations, delivering hands-on IT assistance for hardware, software, and systems, including imaging, onboarding, and documentation. You’ll operate in a collaborative, mission‑driven healthcare environment with a benefits package that includes 401(k), 401(k) matching, dental, health, and vision insurance, plus paid time off. The position is compensated at an hourly rate aligned with the market.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Responsibilities

• Act as the frontline contact for staff help desk tickets across locations, managing the full ticket lifecycle from intake to resolution and closure
• Troubleshoot and resolve issues with workstations, laptops, printers, peripherals, and mobile devices running Windows 10/11
• Support Microsoft 365 apps including Outlook, Teams, Word, and Excel, and manage user accounts in Active Directory and Entra ID
• Assist with VPN connectivity, remote desktop access, and multi-factor authentication setup and troubleshooting
• Perform workstation imaging, software installation, hardware configuration, and onboarding of new users
• Maintain accurate documentation of issues, resolutions, and asset information in the help desk system
• Manage printers and peripherals, including driver installation, network printer configuration, and ongoing maintenance
• Assist with BitLocker recovery, endpoint security, and basic compliance-related tasks under senior IT staff guidance
• Respond to on-site requests across multiple practice locations as needed
• Contribute to IT projects, hardware refresh initiatives, and process improvement efforts as assigned

Requirements

• 1 to 3 years of experience in a help desk, desktop support, or IT support role
• Proficiency with Windows 10/11 administration and Microsoft 365
• Working knowledge of Active Directory user and group management
• Familiarity with TCP/IP networking fundamentals, VPN clients, and remote desktop tools
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users
• Ability to manage multiple open tickets and competing priorities without compromising accuracy
• Professional, patient demeanor when assisting end users under pressure

Technologies

• Windows 10/11
• Microsoft 365 (Outlook, Teams, Word, Excel)
• Active Directory
• Entra ID (Azure AD)
• VPN
• Remote Desktop
• BitLocker
• Endpoint security
• Cisco AnyConnect
• Intune
• Defender for Endpoint
• PowerShell

What to Expect

No two days are the same in this role. You might start by imaging a workstation in the morning, handle an urgent printer issue mid‑morning, guide a staff member through a BitLocker recovery, and then work through a backlog of tickets in the afternoon. As part of a small IT team supporting a busy multi‑specialty practice, every contribution is visible and valued. The environment is collaborative, with exposure to a broad range of technologies and clear opportunities to grow within a mission‑driven healthcare organization.

Pay

USD 22.08 - 26.59 per hour

Location

Tallahassee, FL (onsite)