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Vpn Support Jobs

5 jobs found

10d ago

Help Desk Technician

W&W AFCO Steel San Angelo, TX

San Angelo, TX

10d ago

$18 - $20/hr Full time Active Directory Computer Skills End User Support

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Job Description

An IT Help Desk Technician role based in San Angelo supports a major steel fabrication operation. You will handle computer setup and deployment, troubleshoot VPNs, printers, network drives, and software, and oversee cybersecurity management, with hands on assistance across remote sites, on-site deskside support, and factory-floor environments.

Responsibilities

Computer setup and deployment
Troubleshooting and setup for VPNs
Printer configuration and maintenance
Management of network drives
Support for various software applications
Cybersecurity management
Remote support to sites around the country
On-site or desk-side support
Troubleshooting of networked devices and equipment on the factory floor

Requirements

Familiarity with Active Directory (preferred)
Familiarity with service management software (preferred)
Familiarity with knowledge base management (preferred)

Technologies

Active Directory
VPN

Job Details

Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Location: San Angelo, TX (onsite)
Work Location: In person

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20d ago

IT Help Desk 1/2

FIT Staffing Westfield, MA

Westfield, MA

20d ago

Full time Application Support End User Support Hardware Support

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Job Description

Onsite IT Help Desk Level 1/2 support in Westfield, MA provides hardware, software, connectivity, and application problem resolution to client computers and users, guiding them through step-by-step solutions.

Responsibilities

Diagnose and resolve hardware, software, connectivity, and application issues for client machines, guiding users through step-by-step solutions.
Communicate technical solutions in a clear, user-friendly, and professional manner.
Escalate complex problems to next-level support; perform hardware and software maintenance and reporting as required; and carry out related duties.
Identify, diagnose, and resolve basic end-user problems on workstations, laptops, and applications, including third-party software.
Provide end-user support over the phone for client software and connectivity.
Set up and assist in configuring end-user PC desktop hardware, software, and peripherals.
Troubleshoot and resolve end-user network, PC hardware, email, Internet, VPN, and LAN access issues.
Coordinate timely repair of PC equipment under third-party vendor maintenance agreements.
Assist in creating knowledge-base documentation for internal support.

Requirements

Associates or Bachelor's degree in IT or related field.
Knowledge of desktop operating systems, common software applications, and basic hardware for workstations and laptops; understanding of network systems and management; Internet technologies and products; and familiarity with change control procedures.

Technologies

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21d ago

Senior Help Desk Technician

M3 Networks Southlake, TX

Southlake, TX

21d ago

$55k - $75k/yr Full time Azure Business Systems Cisco

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Job Description

M3 Networks offers a flexible hybrid work environment in Southlake, TX, with a competitive salary of $55,000 – $75,000 per year and a comprehensive benefits package. Our culture emphasizes collaboration, proactive service, and steady growth. The Senior Help Desk Technician (Level 3) provides advanced troubleshooting, acts as an escalation point, and drives proactive service delivery through ConnectWise ticketing, automation, and reporting.

Responsibilities

Manage and document service tickets in ConnectWise Manage, with timely updates and a minimum of nine hours per day logged as Resolution Notes.
Leverage ConnectWise Automate to streamline repetitive tasks, run remote scripts, monitor networks, and implement proactive measures to reduce incidents.
Maintain frequent, professional client communication via ConnectWise, provide status updates, manage expectations, and address escalations promptly.
Install, configure, and troubleshoot on prem and cloud servers ( AWS, Azure ), virtualized environments ( Hyper-V, VMware ), and hybrid infrastructures.
Configure secure remote access solutions (VPN, RDP, MFA) and optimize firewall settings to ensure secure connections.
Implement and manage backup solutions using ConnectWise and third‑party tools, ensuring recovery plans meet RTO and RPO targets.
Provision and manage Microsoft 365 and Google Workspace accounts, troubleshoot mail flow, configure security settings ( SPF, DKIM, DMARC ), and assist with migrations and hybrid setups.
Implement anti phishing, anti spam, and compliance policies within Microsoft 365 Defender and similar tools to maintain secure communication.
Provide remote and onsite support for Windows and macOS, addressing hardware, software, and connectivity issues as needed.
Deploy and monitor endpoint protection and patch management to keep systems secure and compliant.
Design and maintain Hyper‑V and VMware environments, including high availability, load balancing, and performance tuning.
Configure and manage SAN, NAS and other storage solutions with data deduplication, encryption, and replication strategies.
Configure, manage, and troubleshoot firewall solutions (SonicWALL, Cisco, Fortinet) including SD‑WAN and VPNs.
Implement IDS/IPS, web filtering, and other modern security measures to strengthen network protection.
Optimize WAN performance, configure VLANs, and set QoS for voice and data traffic.
Manage public and hybrid cloud resources in AWS and Azure, focusing on cost optimization, scaling, and performance monitoring.
Use PowerShell and Python to automate tasks across Windows Server, Microsoft 365, and cloud platforms for efficiency.
Document configurations, changes, and troubleshooting steps comprehensively in ConnectWise and other systems.
Monitor and enforce regulatory compliance (HIPAA, GDPR) and internal security policies.
Provide regular client reporting on system health, incident response, and project status with clear optimization insights.
Provide 24/7 proactive monitoring and rapid response using RMM tools such as ConnectWise Automate.
Conduct network health checks, vulnerability assessments, and patch management to prevent downtime.
Own complex issues, perform root cause analysis, and implement long‑term fixes to reduce recurrence.
Engage with clients as a trusted advisor to align IT strategies with business objectives.
Support pre‑sales engineering by offering technical expertise, assessing requirements, and designing solutions.

Requirements

Expert proficiency with ConnectWise Manage and ConnectWise Automate.
Strong understanding of networking, server administration, and cloud platforms (Azure and AWS).
Knowledge of cybersecurity frameworks and best practices.
Exceptional project management skills with the ability to oversee technical projects from start to finish.
Excellent verbal and written communication for client‑facing interactions.
5+ years of experience in a Managed Service Provider or similar help desk environment.
Certifications such as CompTIA Network+ or Security+ or equivalent.
Proven track record of delivering technical solutions and maintaining high client satisfaction.

Technologies

ConnectWise Manage
ConnectWise Automate
AWS
Azure
Hyper‑V
VMware
VPN
RDP
MFA
Microsoft 365
Google Workspace
Microsoft 365 Defender
SonicWALL
Cisco
Fortinet
SAN
NAS
PowerShell
Python
Windows Server
IDS/IPS
Web filtering
SD‑WAN
VLAN
QoS

Benefits

Salary range: $55,000 to $75,000 annually, commensurate with experience
Health, dental, and vision insurance
Paid time off
401(k) and 401(k) matching
Flexible schedule
Referral program

Hiring Process

Submit your application
Video interview (about 20 minutes)
Technical assessment (30 minutes to 1 hour)
Receive and accept an offer

Work Location

Hybrid work arrangement with 80% remote and 20% onsite presence in Southlake, TX 76092.

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1mo ago

IT Field Service Help Desk Technician

EMCO Technology, Inc Cherry Hill, NJ

Cherry Hill, NJ

1mo ago Closed

$25 - $40/hr Full time Active Directory Application Support Computer Skills

This position is no longer accepting applications (closed Jul 5, 2026).

Job Description

Based in Cherry Hill, New Jersey, EMCO Technology, Inc seeks an IT Field Service Help Desk Technician to manage customer IT infrastructure, troubleshoot desktop hardware and software, and install and support network devices across on-site, in-house, and remote environments.

Responsibilities

Execute the necessary technical work to manage client IT infrastructure.
Troubleshoot and resolve desktop and laptop hardware and software issues.
Install, test, and support network devices including servers, workstations, VMWare components, printers, SPAM filters, Exchange servers, Active Directory, and Windows DNS.
Provide in-house, on-site, and remote computer and network services.
Collaborate with the customer’s business-critical servers, software packages, and support vendors.
Maintain a solid understanding of core Internet concepts such as DNS, security, IP routing, HTTP, VPN, and email routing.
Configure and deploy firewalls, switches, VPN concentrators, and security appliances.
Maintain comprehensive documentation for hardware, software, networks and issue logs.
Work with Microsoft 0365, SharePoint, and other Microsoft products.
Back up and restore client systems and data as needed.
Stay current with industry trends to support the network and PC environment.
Coordinate with external vendors to troubleshoot IT issues at labs or manufacturing facilities as necessary.
Demonstrate excellent troubleshooting skills to diagnose and repair network connectivity problems.
Apply strong problem-solving and logical thinking to learn and apply new technical concepts quickly.
Communicate clearly, verbally and in writing, translating technical concepts for business audiences.
Write and maintain thorough technical documentation.
Maintain accurate inventories of hardware, software, and licenses.

Requirements

Associate or Bachelor degree in Computer Science, Information Technology, or other technical discipline; preferred.
5+ years of experience in office infrastructure and office technologies.
Expert level operation of Windows operating systems.
Proficient operation of Microsoft Office 2010 and higher and other basic Microsoft Windows applications.
Configuration and troubleshooting of PCs, laptops, tablets, and smartphones (iOS and Android).
Mac experience preferred.
Strong diagnostic, problem resolution and proactive monitoring skills.

Technologies

VMWare
Active Directory
Windows DNS
Exchange Server
SPAM filters
Microsoft 0365
SharePoint
Windows operating systems
Office 2010
Mac OS
iOS
Android
VPN
Firewalls
Switches
VPN Concentrators
Security appliances

Compensation and location

Salary: USD 25 - 40 per hour. Location: Cherry Hill, NJ (onsite).

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1mo ago

Technical Support Administration - Key Management Infrastructure

CACI North Charleston, SC

North Charleston, SC

1mo ago Closed

$75k - $158k/yr Full time Account Management Administrative Support Credential Management

This position is no longer accepting applications (closed Jun 21, 2026).

Job Description

This cleared Technical Support Administration role supports a Key Management Infrastructure Help Desk program for DoN and government customers from onsite North Charleston, SC, focusing on KMI account configuration, COMSEC, and VPN support.

Responsibilities

Collect and analyze help desk data to identify current and emerging support needs.
Deliver trend analyses on a weekly, monthly, quarterly, and yearly basis.
Manage KMI account configuration records, ensuring up-to-date configuration management.
Liaise with Department of the War (DOW) COMSEC accounts to maintain firewall functionality supporting KMI VPN connectivity.
Support account inventory actions and troubleshoot technical issues.
Monitor, track, and support COMSEC inventory activities in accordance with NSA directives and service level policy.
Provide customer support to US Navy, US Marine Corps, and US Coast Guard.

Requirements

Active Secret clearance required to start.
Minimum 5 years of experience with C4IRS systems.
At least 5 years of Key Management Infrastructure experience.
At least 5 years of COMSEC experience.
Solid background in network engineering or configuration.
Strong interpersonal and communication skills for customer and team collaboration.
Analytical and problem-solving abilities.
Strong organizational and time management capabilities.
Proficiency with Microsoft Office applications.

Technologies

Microsoft Office

Benefits

Flexible time off
Healthcare
Wellness
Financial
Retirement
Family support
Continuing education
Time off benefits

Job Details

Job ID: 325031
Job Title: Technical Support Administration - Key Management Infrastructure
Job Category: Information Technology
Time Type: Full time
Location: North Charleston, SC (onsite)
Salary: $75,200 - $158,100 per year
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Travel: Up to 10% in Continental US

What you can expect

A culture of integrity
An environment of trust
A focus on continuous growth

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Vpn Support Jobs

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Technical Support Administration - Key Management Infrastructure

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