Support physicians and devices by analyzing business needs and delivering technology solutions in a fast-paced healthcare environment.

Apply analytical processes to plan, design, and implement technology systems and solutions that meet customer organization requirements
Define, design, and implement strategic technology business solutions and lead small-scale implementations
Develop measurable, actionable approaches to accelerate implementation through optimized and/or established operational workflow and processes
Partner with operations to translate business ideas into requirements with clear and measurable outcomes
Collaborate with other Business Systems Analysts to identify, research, and evaluate enterprise applications and technologies supporting Technology and Digital initiatives
Translate business needs into technical requirements and optimize existing implementations
Debug and resolve reported issues
Install applications on BHSF Managed devices (phones, iPads, desktops)
Assist with password resets and login support
Troubleshoot application issues on desktops and other electronic devices
Provide weekly phone support remotely
Request security groups
Interact with physicians, leaders, and technical teams
Deliver customer service and support management requests and organizational changes
Maintain effective teamwork and support organizational needs
Participate in on-call coverage (1 every 9 weeks, at night)

Bachelor’s degree (includes relevant experience such as internships focused on technology and basic project management capabilities)
Bachelor’s degree in Computer Science, MIS, Information Sciences, or related discipline, or equivalent work experience
2+ years of experience in medium-sized, fast-paced corporate organizations
Self-motivated with the ability to learn new concepts and job requirements
Proven project leadership skills for small-scale projects
Basic budget forecasting capabilities, with ability to deliver on time and within budget
Basic skills in vendor management and risk mitigation
Basic system vulnerability management competencies
Knowledge of Structured Query Language (SQL)
Ability to install applications on BHSF Managed devices (phones, iPads, desktops)
Ability to assist with password resets and login support
Ability to troubleshoot application issues on desktop or other electronic devices
Ability to provide weekly remote phone support
Ability to request security groups and coordinate access needs
Customer service mindset and ability to interact with physicians and leaders
Comfort supporting management requests and organizational changes
On-call availability: 1 every 9 weeks, at night

Career growth and development opportunities
Comprehensive health and wellness resources beyond traditional benefits
Wellness program to help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
Tuition reimbursement

Associate Business Systems Analyst - physician Tech Support, Technology and Digital

Job Description