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Sybex Support Services Inc.

Backfill Desktop Support

Sybex Support Services Inc.
San Francisco, CA Full time Posted 4h ago
Active Directory Device Management End User Support Hardware Support Help Desk Support Identity and Access Management Information Technology (IT) It Service Management IT Services ITSM Office 365 Remote Support ServiceNow Servicenow Technical Support Windows
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Job Description

Onsite Desktop Support in San Francisco, CA with a hands-on role focused on helping end-users stay productive. As a Backfill Desktop Support Technician at Sybex Support Services Inc., you will troubleshoot desktop and peripheral issues, set up systems for reliable day-to-day use, and support network connectivity for desktops and laptops. The work includes Active Directory user management, help desk ticket resolution and escalation, and documenting solutions so the team can move faster on repeat issues.

What you’ll be doing

  • Provide desktop support to end-users, including troubleshooting hardware and software problems
  • Install, configure, and maintain computer systems and peripherals
  • Set up and troubleshoot network connectivity for desktops and laptops
  • Manage user accounts and permissions in Active Directory
  • Assist with software installations and upgrades
  • Respond to help desk tickets in a timely manner, delivering resolution or escalating when needed
  • Collaborate with team members to resolve more complex technical issues
  • Document technical procedures and solutions for future reference

Tools and technologies you’ll work with

  • Service Now Tool and help desk ticketing workflows
  • Active Directory
  • SCCM (Microsoft Configuration Manager)
  • Imaging / autopilot, Intune, and support for iPhones
  • Office 365 and Windows 10 / Windows 11
  • Video conference room support
  • Printer issue troubleshooting
  • Blue screen error and hardware issue troubleshooting
  • Encryption and network support
  • Microsoft Office, Linux, and Mac OS
  • VPN technologies and remote access tools

What you bring

  • Proven experience as a Desktop Support Technician or similar role
  • Strong knowledge of network administration, technical support, and IT support principles
  • Proficiency with operating systems including Windows, Linux, and Mac OS
  • Familiarity with office productivity software such as Microsoft Office
  • Excellent problem-solving skills with strong attention to detail
  • Strong communication and interpersonal skills
  • Experience with SCCM, Remedy, or ServiceNow ticketing systems is a plus
  • Knowledge of VPN technologies and remote access tools

Must-have focus areas

  • Service Now Tool and Active Directory
  • SCCM (Microsoft Configuration Manager)
  • Imaging / autopilot, Intune, and support for iPhones
  • Office 365 and Windows 10 / 11
  • Video conference room support
  • Printer issues, hardware troubleshooting, blue screen error and hardware issues
  • Encryption and network support

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