Bicycle Technical Support Representative I

Shimano North America Holding is seeking a Bicycle Technical Support Representative I to join its onsite team in Irvine, California. This role provides technical and sales support to Shimano accounts, sales agencies, and end consumers, with a focus on the technology, maintenance, and selection of Team Shimano products. You will be part of a North American group that backs retailers across the region.

Responsibilities

• Provide technical and sales support to Shimano's accounts and sales agencies.
• Provide technical support for end consumers.
• Understand and be prepared to teach others about the technology and maintenance of Team Shimano products.
• Utilize customer service best practices when providing oral and written support.
• Efficiently troubleshoot mechanical, electrical, and hydraulic issues using common techniques and offer customers appropriate options to resolve the issue.

Requirements

• Advanced bicycle technician skills including a thorough understanding of frame, suspension, and wheel design as well as drivetrain theory (mechanical, electronic, internal, and e-bike).
• A minimum of three years of cycling retail experience or equivalent is required.
• Solid written and verbal skills.
• Basic knowledge of Microsoft Office.
• Strong multi-tasking skills.
• Fluent in conversational Spanish is a plus.
• Call center experience is a plus.

Technologies

• Microsoft Office

Benefits

• Paid time off
• Medical
• Dental
• Vision
• Employer-matching 401k
• Wellness incentives
• On-site gym
• Rideshare

Environment

• Approximately 95% of the time indoors in a standard office environment.
• Approximately 5% of the time outdoors, exposed to weather conditions.
• Approximately 35-40% of the time spent on the computer.
• Potential exposure to moving mechanical parts and occasional risk of electric shock.
• Moderate noise level in the work environment.
• Office temperatures typically range from 65 to 80 degrees.

Physical Demands

• Seldom (1–5%): lift from overhead or below the waist
• Occasionally (6–33%): bend, twist, push, pull, climb, squat, crawl, kneel
• Frequently (34–66%): reach with hands and arms; climb or balance; stand and walk; grasp with hands and fingers; lift up to 10 lbs
• Continuously (67–100%): sit, use hands to finger, handle or feel objects, tools, or controls; see (including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus), hear and speak; and key (computer, calculator, telephone)

Machines, Tools and Equipment

• Occasionally (6-33%): copier, fax, and 10-key calculator
• Continuously (67-100%): writing instruments, computer and telephone