Bilingual Client Svc & Product Supt Specialist/Technical Support

WorkMarket by ADP is seeking a bilingual English/Spanish Enterprise level Client Service and Product Support Specialist. In a hybrid in-office/remote role based in Maitland, FL, you will provide platform support to clients and workers via live chat, email, and phone.

Benefits

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast paced environment with ample opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities for curious learners.
• Be your healthiest with best in class benefits starting on Day 1 because healthy associates perform at their best.
• Balance work and life with resources and flexibility to integrate both more easily.
• Focus on mental health and well being as part of delivering exceptional service to clients and supporting one another.
• Join a company committed to giving back and making a lasting positive impact in the communities where we work and live.
• Get paid to pay it forward with company paid time off for volunteering.

Responsibilities

• Provide Enterprise Level Support by answering feature related questions for clients and workers and collaborating with the Customer Support team to triage immediate technical questions.
• Prioritize and drive resolution on escalated issues, working with the product team to share visibility into common questions and issues to continually evolve the client and worker platform experience.
• Problem solve by clarifying the customer’s concern, determining the root cause, selecting and explaining the best solution, and expediting corrections with follow up to ensure resolution.

Technologies

• Zendesk
• JIRA
• Google applications
• Office

Experience that will set you up for success

• Bilingual fluency in English and Spanish.
• 2-5 years of customer service experience with demonstrated ability to execute and de-escalate situations.
• Ability to accept constructive critique and possess effective communication and leadership skills with strong time management.
• Solid computer skills and the ability to troubleshoot and provide remote technical assistance.
• Experience with Zendesk, JIRA, Google applications, Office, and other standard applications is a plus.

You’ll love working here because you can

• Be yourself in an inclusive culture that values equity, belonging, and diverse perspectives.
• Belong by connecting with networks and allies through one of nine Business Resource Groups.
• Grow your career in an agile, fast paced environment with clear opportunities to advance.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Benefit from best-in-class health coverage starting on Day 1.
• Balance work and life with flexible resources to integrate both more easily.
• Focus on mental health and well-being as part of delivering exceptional service to clients and supporting one another.
• Contribute to a company that aims to give back and positively impact the communities we serve.
• Enjoy company paid time off for volunteering and giving back to causes you care about.

Bonus points for these

• Customer service experience in a SaaS environment
• Contact center experience
• Technically proficient

A little about ADP

WorkMarket by ADP is the leading platform for Freelance Workforce Management. Our cloud based Freelance Management System enables businesses to organize, manage, and pay their freelance workforce efficiently and compliantly. Our team is focused on redefining the labor model for the 21st century and delivering the best solutions for our customers.

Ethics at ADP

ADP maintains high ethical standards and full compliance with applicable laws. We expect our people to uphold integrity and respect in the workplace. Learn more about ADP's culture and values at the life at ADP page.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse, and equitable workplace and to equal employment opportunities regardless of protected characteristics. Hiring decisions are based on ADP's operating needs and applicant merit.