Bilingual Onsite Technical Support & Sales Representative

Overview Asurion is seeking a bilingual English/Spanish Onsite Technical Support and Sales Representative in Orlando, FL. This role blends hands-on troubleshooting with on-site selling of Asurion products, supported by PPX incentives. The position offers an hourly range of $20 to $32 and requires a High School Diploma or equivalent.

Responsibilities

• Evaluate and troubleshoot customer concerns
• Identify technical issues and deploy solutions with efficient, courteous, and accurate communication
• Utilize call center technology to document, track, and report customer issues
• Meet performance goals and grow from feedback and coaching
• Complete 3–4 weeks of in-class training, followed by 2–4 weeks of floor training paired with peers
• Sell Asurion smart home and other products on every call
• Operate with PPX incentives tied to performance
• Spend 4–8 hours daily at a computer in a high-noise call center environment, headset used about 90% of the time
• Escalate calls appropriately when needed
• Demonstrate integrity in serving, solving, and selling by listening to customer needs and providing accurate information in line with Asurion values

Requirements

• High school diploma or equivalent
• Strong knowledge of software troubleshooting techniques
• Ability to achieve sales and customer experience goals and objectives
• This is a sales role with sales activity goals that must be met to be successful
• Competence to retain knowledge and solve customer concerns through memorization of product offerings and customer information
• Strong attention to detail while multitasking with speed and accuracy
• Excellent phone etiquette and communication skills
• Flexibility to adapt to the needs of the customer, the business, and the team
• Reliable attendance and performance history
• Computer literacy and ability to type 25–35 words per minute and learn call center software
• Passing hiring assessment covering soft skill scenario modeling and product knowledge
• Existing knowledge of multiple hardware platforms and operating systems, or willingness to learn, including Windows, Android, Blackberry OS, Apple iOS, and related wireless technology and applications

Technologies

• Call center software
• Windows
• Android
• Blackberry OS
• Apple iOS
• Wireless technology
• Wireless equipment and applications

Benefits

• Base pay is guaranteed and paid biweekly, with earned pay available earlier if needed
• Additional earnings based on sales performance
• 3–4 weeks of paid training focusing on customer service, technical problem solving, and sales skills
• Generous medical, dental, and vision benefits after 30 days of employment
• 401K with 100% match up to 3% and 50% on the next 2% after one year of employment
• Additional health benefits including heart health, diabetes management, and healthcare advocacy
• Employee discount program on everyday products and services such as home and auto insurance, pet insurance, theater tickets, transportation, gym memberships, theme park access, and daily essentials
• Visit Asurion Benefits Central to explore perks, including part-time and full-time medical, dental, and vision benefits: https://www.abcinfoshare.online/

About Asurion

• Put Customers First
• Play A Team Sport
• Take Ownership
• Collaborate and Then Commit
• Reach Full Potential