COMSEC Technical Support Agent

CACI is seeking a mid-level COMSEC Technical Support Agent to deliver advanced Department of the Navy cryptographic systems support, incident management, and customer service for Navy and allied agencies. This on-site role in North Charleston, South Carolina, involves handling complex issues and coordinating responses, with up to 25% travel anticipated.

Responsibilities

• Address complex technical issues for DoN users, handling both routine and emergency requests through trouble tickets and casualty reports.
• Manage and resolve sophisticated tickets in the NESD Helix help-ticketing system for link encryptors, inline network encryptors, and legacy cryptographic equipment.
• Monitor and respond to DoN casualty reports related to link encryptors and legacy cryptographic equipment, escalating when necessary.
• Develop and refine reporting tools, including PowerPoint decks and spreadsheets, to track help desk metrics and identify trends for analysis.
• Provide expert customer service to the US Navy, US Marine Corps, Military Sealift Command, and US Coast Guard.

Requirements

• Active Secret Clearance
• 5+ years of experience in C4ISR systems, cryptographic, cybersecurity, or key management infrastructure experience
• 5+ years of COMSEC experience
• Excellent interpersonal, analytical, and problem-solving skills
• Strong organizational and time-management abilities
• Proficiency with the Microsoft Office suite (or open-source equivalents)
• Advanced typing and computer skills

Technologies

• Helix NESD Help Ticketing System
• Microsoft Office suite
• Microsoft PowerPoint
• Microsoft Excel

Benefits

• Healthcare
• Wellness programs
• Financial benefits
• Retirement benefits
• Family support
• Continuing education
• Time off benefits

What you can expect

• A culture of integrity
• An environment of trust
• A focus on continuous growth

Pay range

$58,500 - $122,800 per year