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Technical Support Desk Technician

Link Solutions, Inc. Sierra Vista, AZ

Sierra Vista, AZ

Today

Full time Certificate Management Communications Encryption Computer Skills

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Job Description

Link Solutions, Inc. is seeking a Technical Support Desk Technician to deliver Tier 2 frontline support for Army COMSEC users at a site in Sierra Vista, AZ. In this onsite role, you will troubleshoot COMSEC hardware, software, keys, and operational issues while supporting the Army’s CSOC through incident analysis, escalation, testing and deployment assistance, and compliance record upkeep.

Key Responsibilities

Provide Tier 2 technical support for COMSEC systems and devices, including MGC/CHO, ACES, SKL, TKL, iApp, and related hardware and software.
Troubleshoot, diagnose, resolve, and document COMSEC issues involving hardware, software, connectivity, configuration, and encryption.
Review and analyze incident tickets, perform technical investigations, and recommend corrective actions to support timely resolution.
Assist customers by phone, Microsoft Teams, and email, delivering clear technical guidance for issue resolution.
Use HPeSM and other government systems to research incidents, document troubleshooting activities, and maintain accurate service records.
Escalate complex problems to higher-tier support, COMSEC Subject Matter Experts (SMEs), or vendors, and track each case through closure.
Perform COMSEC account operations including key management, transfers, destruction, device initialization, INE configuration, ECU loading, and OTAD support.
Install, configure, maintain, and support COMSEC workstations, peripheral devices, and validated hardware and software upgrades.
Support Army COMSEC accounts during technology refreshes, modernization efforts, and fielding of new capabilities.
Participate in testing and evaluation of emerging COMSEC technologies and apply lessons learned to operational procedures and user guidance.
Maintain configuration management records and ensure COMSEC accounts remain compliant with applicable standards and policies.
Document customer interactions, troubleshooting steps, resolutions, procedures, reports, and project deliverables.
Support customer satisfaction initiatives, including timely follow-up to confirm successful issue resolution.
Maintain proficiency in COMSEC technologies, Army regulations, and security policies.

Required Qualifications

U.S. Citizen with an active DoD Secret Clearance.
IAT Level II certification equivalent or higher per DoD 8570/DoD 8140 (examples include CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
Two (2) years of telecommunications, electronics, information technology, or related technical experience; vocational, military, or accredited technical training/certification is preferred.
Experience supporting COMSEC equipment and key management systems, including ACES, SKL, and Public Key Infrastructure (PKI) environments.
Working knowledge of tactical communications and networking environments, including secure voice, secure data, and network operations.
Experience using NetOps Toolkits (J-TNT) and other network monitoring, diagnostic, and troubleshooting tools.
Understanding of system and network administration concepts, including operating systems, virtualization, and network protocols.
Ability to analyze system performance, identify security issues, and support PKI lifecycle management using monitoring and assessment tools.
Experience troubleshooting hardware, software, communications, and encryption-related issues in a military or enterprise environment.
Strong customer service, problem-solving, and technical documentation skills.
Ability to work independently and as part of a technical support team in a fast-paced operational environment.

Technologies You Will Work With

MGC/CHO, ACES, SKL, TKL, iApp
HPeSM
Microsoft Teams
INE configuration, OTAD support
NetOps Toolkits (J-TNT)
PKI
Secure voice, secure data, network operations
Operating systems, virtualization, network protocols
COMSEC workstations

Benefits

401(k) and 401(k) matching
Dental insurance, vision insurance
Health insurance, health savings account
Life insurance
Paid time off and paid holidays
Professional development assistance
Referral program
Relocation assistance
Retirement plan
Company-paid long and short-term disability
Referral bonuses
Relocation reimbursement program
Certification reimbursement program
Retirement (plan)

Additional Information

Link Solutions, Inc. offers a competitive compensation and benefits package. The company is an EOE (AA/M/F/D/V) and participates in the E-Verify Employment Verification Program. All applicant information will be kept confidential according to EEO guidelines.

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1mo ago

COMSEC Technical Support Agent

CACI North Charleston, SC

North Charleston, SC

1mo ago Closed

$59k - $123k/yr Full time Comsec Customer Support End User Support

This position is no longer accepting applications (closed Aug 14, 2026).

Job Description

CACI is seeking a mid-level COMSEC Technical Support Agent to deliver advanced Department of the Navy cryptographic systems support, incident management, and customer service for Navy and allied agencies. This on-site role in North Charleston, South Carolina, involves handling complex issues and coordinating responses, with up to 25% travel anticipated.

Responsibilities

Address complex technical issues for DoN users, handling both routine and emergency requests through trouble tickets and casualty reports.
Manage and resolve sophisticated tickets in the NESD Helix help-ticketing system for link encryptors, inline network encryptors, and legacy cryptographic equipment.
Monitor and respond to DoN casualty reports related to link encryptors and legacy cryptographic equipment, escalating when necessary.
Develop and refine reporting tools, including PowerPoint decks and spreadsheets, to track help desk metrics and identify trends for analysis.
Provide expert customer service to the US Navy, US Marine Corps, Military Sealift Command, and US Coast Guard.

Requirements

Active Secret Clearance
5+ years of experience in C4ISR systems, cryptographic, cybersecurity, or key management infrastructure experience
5+ years of COMSEC experience
Excellent interpersonal, analytical, and problem-solving skills
Strong organizational and time-management abilities
Proficiency with the Microsoft Office suite (or open-source equivalents)
Advanced typing and computer skills

Technologies

Helix NESD Help Ticketing System
Microsoft Office suite
Microsoft PowerPoint
Microsoft Excel

Benefits

Healthcare
Wellness programs
Financial benefits
Retirement benefits
Family support
Continuing education
Time off benefits

What you can expect

A culture of integrity
An environment of trust
A focus on continuous growth

Pay range

$58,500 - $122,800 per year

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1mo ago

PKI Service Desk Technician

Link Solutions, Inc. Sierra Vista, AZ

Sierra Vista, AZ

1mo ago Closed

$65k - $75k/yr Full time Application Support Certificate Management Certificate Provisioning

This position is no longer accepting applications (closed Aug 13, 2026).

Job Description

PKI Service Desk Technician supporting PKI, CAC/RA/LRA, and certificate management for NETCOM at Fort Huachuca, ensuring secure access and PKI operations.

Responsibilities

Provide Tier I and Tier II technical support for PKI related incidents, service requests, and security access issues.
Address daily PKI and smart card access requests, including user permissions, certificate problems, account access, and application access concerns.
Manage the certificate lifecycle: issue, renew, revoke, and maintain digital certificates.
Facilitate SSL/TLS certificate requests, installations, renewals, and troubleshooting across servers, applications, and network devices.
Administer privileged user accounts, including creation, modification, renewal, reinstatement, and deactivation per security policies.
Monitor PKI infrastructure to ensure availability, performance, and adherence to security requirements.
Troubleshoot certificate validation, authentication, encryption, and smart card issues for end users and administrators.
Assess certificate health and identify expiration, revocation, trust chain, configuration, and policy-related concerns.
Assist users with certificate enrollment, installation, renewal, and recovery procedures.
Maintain accurate records of certificate inventories, system configurations, and support activities.
Process PKI service requests and escalate complex technical issues to senior engineers as needed.
Support routine PKI system maintenance, patches, upgrades, and version updates for PKI and access-control systems.
Participate in deployment, testing, and rollout of new PKI applications, tools, and services.
Implement approved changes to PKI infrastructure in line with change management and security procedures.
Review system logs, alerts, and audit records to identify potential security or operational issues.
Collaborate with cybersecurity, network, server, and application teams to troubleshoot PKI incidents.
Support compliance, audits, and security initiatives by maintaining documentation and following organizational policies and industry best practices.

Requirements

U.S. citizen with an active DoW Secret Clearance.
IAT Level II certification or higher per DoD 8570/DoD 8140 (examples include CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP).
Associate degree in Computer Science, Information Systems, Information Technology, or related field, or at least two years of relevant enterprise IT experience.
Experience supporting PKI environments, including troubleshooting certificate, authentication, and encryption-related issues.
Experience monitoring, maintaining, and assessing the performance, availability, and security of PKI services.
Knowledge of cybersecurity principles, identity and access management, and best practices for protecting PKI infrastructure.
Current Computing Environment (CE) certification or the ability to obtain it within 90 days of hire.

Benefits

401(k) and 401(k) matching
Dental, health, and vision insurance
Employer-sponsored life insurance and disability coverage
Employee assistance program
Health savings account
Tuition reimbursement and certification reimbursement programs
Relocation assistance and referral program
Retirement plan and paid time off options

Shift Information

Initial training period: Two weeks on the Day Shift
Mid Shift with fixed schedule
Sunday to Wednesday, 10:00 PM – 8:00 AM local time

Compensation

Salary: USD 65,000 - 75,000 per year

Work Location

Location: Sierra Vista, AZ
Work arrangement: Onsite, in person

Additional Information

Link Solutions Inc. offers a comprehensive benefits package, including paid holidays, paid time off, medical, dental, and vision coverage, company-paid disability and life insurance, referral bonuses, relocation incentives, certification reimbursement, retirement plans, and more.

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2mo ago

IT Help Desk Technician

CSA Global LLC Washington, DC

Washington, DC

2mo ago Closed

Full time Application Support Computer Skills End User Support

This position is no longer accepting applications (closed Jul 26, 2026).

Job Description

The incumbent will operate within CNIC’s technical support structure, delivering timely assistance to a large user base while adhering to government standards and ticketing protocols. The role requires a proactive approach to incident management, documentation, and asset support for a diverse set of devices and technologies.

Responsibilities

Provide troubleshooting and remediation for desktop operating systems (notably Windows 10) and periodic updates.
Install and support new or reissued PC hardware and software, addressing issues as they arise.
Accurately complete CNIC user agreement forms and other property control processes, securing signatures and distributing forms promptly.
Integrate system peripherals such as printers, scanners, digital senders, and mass storage devices into users’ workstations.
Configure and support end‑user network connectivity, including wired and wireless LAN in building 111.
Demonstrate knowledge of Google Android and Apple iOS operating systems used on mobile devices and supported hardware like smartphones and tablets.
Show proficiency in Android’s Linux‑based open‑source technology and troubleshoot devices from major manufacturers such as Samsung Android devices and Apple iPhone/iPad, aligning with government standards to customize and resolve user issues.
Complete Purebred training to perform Purebred Agent duties, assist mobile wireless users registering credentials with the DISA database, and verify STIG requirements on smartphone devices.
Provide support for all IT equipment including PCs, printers, portable computers, multi‑function devices, smartphones, Polycom video teleconferencing units, and other IT assets.
Install, configure, and support current and future networking protocols for both wired and wireless connectivity for local and remote users.
Install, configure, and troubleshoot Outlook and guide users in managing email rules, folders, and archives.
Log initial service requests that bypass the NMCI Helpdesk into the CNIC G2 Trouble Ticket Tracking Database within an agreed timeframe, no later than 4 business hours after completion of the call.
Acknowledge incidents within the specified timeframe and keep users informed.
Document all tasks, troubleshooting steps, and current incident status in the G2 Trouble Ticket Tracking Database within 4 business hours after the most recent customer contact.
Perform hardware relocation, installation, expansion, connection/disconnection, upgrades, maintenance, and preventive maintenance of computer systems and peripheral devices.
Provide support for CAC deployment, and troubleshoot smart card readers, middleware, and PKI certificates; assist CNIC personnel with CAC cards and software certificates.
Deliver unserviceable or excess IT equipment to the staging area for disposal.
Support asset inventory services for IT peripherals, including external drives, Apple devices (iPhones, iPads, wireless devices), iPads, Mifi units, VTC units, monitors, laptops, and desktops for 750+ users.

Requirements

Active Secret clearance is required.
Bachelor’s degree.
Six years of technical experience with a broad range of hardware and software applications.
Strong customer interface skills and the ability to communicate effectively with a diverse user base.

Technologies

Windows 10
Google Android
Apple iOS
Android's Linux‑based open‑source technology
Samsung Android devices
iPhone and iPad hardware
Outlook
CNIC G2 Trouble Ticket Tracking Database
NMCI Helpdesk
CAC deployment and smart card readers
PKI certificates
Security Technical Implementation Guide (STIG) requirements
DISA database
Polycom video teleconferencing (VTC) units

Physical Requirements

Sit for extended periods at a computer workstation.
Use hands and fingers to operate keyboards, mice, and related input devices.
Communicate effectively, both verbally and in writing.
Visual abilities including close, distance, and depth perception, with the ability to adjust as needed.
Stand, walk, bend, or reach and access equipment located in data centers, offices, or under desks.
Lift and/or move equipment weighing up to 25 pounds.

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