Controls Engineer Tech Support (Night Shift)

Dematic Corp., part of Lifecycle Solutions Services (LSS) Technical Support, is hiring a Controls Engineer Tech Support (Night Shift) to help keep PLC-controlled material handling systems running reliably for customers. In this role, you will troubleshoot issues from remote locations and provide occasional onsite assistance, while coordinating with engineering and other technical teams to drive solutions through to resolution.

Location: Grand Rapids, MI (onsite)

Compensation: USD 65,000 - 140,000 per year

Experience: 1+ year

What you’ll do

• Diagnose PLC-controlled equipment issues using electrical schematics, control drawings, system documentation, material specifications, and other technical resources.
• Deliver remote technical support and occasional onsite support for semi-complex automated material handling systems involving electrical hardware, controls, industrial computing, networking, and application software.
• Record troubleshooting activities in the designated ticketing system, including findings, customer communications, actions taken, escalations, and final resolutions.
• Coordinate with customers and internal teams such as engineering, field service, parts, and other technical resources when issues require deeper expertise or escalation.
• Look for ways to improve system reliability, troubleshooting efficiency, service processes, cost effectiveness, and overall customer satisfaction.
• Travel approximately 20–30% to customer locations as needed.
• Provide occasional on-call coverage for weekends and after-hours support.

What you bring

• Bachelor’s Degree in a related field or equivalent experience.
• 1+ year of experience in a related field providing Customer Service Support.
• Hands-on experience with Allen Bradley and Schneider PLC controls platforms.
• Controls hardware troubleshooting experience.
• Strong electrical troubleshooting skills.
• A customer service mindset, backed by excellent verbal and written communication skills.
• Ability to work independently and also collaborate effectively within a team.

Technology focus

• PLC
• Allen Bradley
• Schneider PLC

Benefits

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities