Customer Service Representative | Technical Support

The Spectrum Mobile Customer Service Representative (Mobile Repair) role focuses on delivering accurate, efficient support for mobile services. You will handle inbound calls, use communication and problem-solving skills, and help maintain strong customer relationships while working with phone and computer systems.

Key Responsibilities

• Study Spectrum mobile products, services, and billing processes to provide informed and efficient customer service
• Represent a Fortune 100 company as the voice of Spectrum
• Answer inbound calls and address a range of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more
• Resolve mobile customer inquiries while helping create best-in-class customer experiences
• Work independently within an open, friendly environment while collaborating with a supportive, energetic team
• During each shift, navigate phone and computer systems to resolve questions and maintain customer accounts

Required Qualifications

• High school diploma or equivalent
• Ability to work a variety of schedules, including nights, weekends, and holidays
• Ability to read, write, speak, and understand English

Preferred Qualifications

• 6+ months of customer service experience
• 6+ months of working with software applications
• 6+ months of high-volume phone experience in customer service or a call center
• 6+ months of experience in cable operations, mobile, or telecommunications call center
• MS Office and computer skills, including typing
• Communication, organization, time management, multi-tasking, and customer service experience
• Dependable, proactive, adaptable, problem-solving, professional, and resilient work style

Tools and Technologies

• MS Office

Location and Schedule

Saint Petersburg, FL (onsite). The role requires the ability to work nights, weekends, and holidays.

What Customer Service Representatives Enjoy Most

• Learning Spectrum mobile products, services, and billing processes to deliver informed customer support
• Representing a Fortune 100 company as the voice of Spectrum
• Interacting with customers through inbound calls to address a wide variety of mobile service and account needs
• Resolving mobile customer inquiries while contributing to best-in-class customer experiences
• Working both independently and as part of a supportive, energetic team