SupportJobs.io
← Back to all jobs
Trail Seven

Customer/ Tech Support Specialist - 12V (Car Audio)

Trail Seven
Frederick, MD $22 - $24/hr Full time Posted 15d ago
CRM Customer Service Customer Support End User Support Hardware Support Help Desk Support Hubspot Microsoft 365 Office 365 Phone Support Professional Audio Relationship Management Technical Support
Apply Now

Job Description

Trail Seven seeks a Customer Support / Technical Support Specialist for 12V car audio to guide customers before and after purchase with product selection, installation questions, and technical troubleshooting.

Responsibilities

  • Deliver technical support to customers via phone, email, and support tickets
  • Assist customers in selecting the right products for their vehicle and application
  • Troubleshoot car audio installation and performance issues
  • Guide customers through installation and setup steps
  • Review and diagnose issues with amplifiers, speakers, DSPs, wiring, and system integration
  • Process technical warranty claims and RMAs as needed
  • Document customer interactions in HubSpot CRM
  • Collaborate with engineering, production, and sales teams to resolve customer issues
  • Maintain current knowledge of Trail Seven products and emerging car audio technologies

Requirements

  • Minimum 2 years of professional experience in a car audio installation shop, mobile electronics retailer, or similar environment
  • Strong knowledge of car audio systems and components
  • Understanding of amplifiers and DSP tuning concepts
  • Experience with speakers and subwoofers
  • Familiarity with vehicle wiring and electrical systems
  • Experience with OEM integration and aftermarket audio upgrades
  • Excellent troubleshooting and problem solving skills
  • Strong verbal and written communication abilities
  • Comfort with CRM and support ticket systems
  • Ability to provide professional customer service while resolving technical issues
  • Office 365 experience required (minimum 1 year)

Technologies

  • HubSpot CRM
  • Office 365

Compensation

USD 22.00 to 24.00 per hour

Location

Frederick, MD (onsite)

Work Location

In person

Job Type

Full-time

Experience

Office 365: 1 year required; Car Audio: 2 years required

Benefits

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

About Trail Seven

Trail Seven is a rapidly growing leader in plug and play audio solutions, specializing in premium plug-and-play audio systems for Ford Broncos, Jeep Wranglers, and other off-road vehicles. Our customers rely on us for high quality products and expert technical guidance and support.

Position Overview

As a Customer Support / Technical Support Specialist, you will be the primary technical resource for customers before and after their purchase, assisting with product selection, installation questions, troubleshooting, system configuration, and technical support.

What We Offer

  • Competitive compensation based on experience
  • Opportunity to work with industry leading off-road audio products
  • Fast paced, team oriented work environment
  • Career growth opportunities within a rapidly expanding company

How to Apply

Please submit your resume along with a brief summary of your professional car audio experience, including the shop(s) where you worked and the types of systems you installed or supported.

Similar Jobs