Customer Technical Support I

The Hillman Group is hiring for an onsite, front line Customer Technical Support I role in Tempe, AZ. This position offers an hourly rate of USD 22 and the opportunity to work closely with Hillman’s Field Service Team to protect and extend customer value. You will be the first point of contact for customer issues, support issue resolution and documentation, and help keep knowledge up to date with department procedures and product information.

Responsibilities

• Provide first level contact and convey resolutions to customer issues.
• Track, route, and redirect problems to the next level of support.
• Read and interpret a variety of technical manuals and diagrams.
• Ensure detailed documentation of issues in E1 / K2.
• Order replacement parts and systems as needed.
• Maintain and grow a current knowledge of department operating procedures and technical product information.
• Participate in departmental teams, provide feedback and / or recommendations for improvement.
• Excellent interpersonal, verbal communication and active listening skills with the ability to stay composed and objective.
• Mechanical / technical aptitude – working knowledge of software databases and remote control.
• Available to work weekends, holidays and overtime if needed.

Requirements

• High School Diploma and 0-2 yrs experience (required).
• Associate in IT or Technical related field and 0-3 yrs experience (preferred).

Technologies

• MS Office applications
• Oracle
• E1
• K2
• LogMeIn

Operational Equipment

N/A

Work Environment and Physical Demands

• Work Environment: Office setting. Seldom exposed to fumes or airborne particles. Loud working environment of the shop area. Functional vision and hearing required.
• Physical Demands: Sedentary.