Desktop Support Analyst

UTS Systems, LLC is hiring a Desktop Support Analyst to deliver hands-on desktop support and on-site troubleshooting across company locations.

Responsibilities

• Install and maintain computer-related equipment.
• Provide desktop support across office locations via telephone, email, remote administration, and face-to-face contact.
• Support and align with company data backup policies.
• Review help desk tickets for content accuracy, proper routing, first-call resolution, problem detection, and timely closure.
• Support end-user devices by enrolling and administering devices in the Mobile Device Management (MDM) platform.
• Assist with device configuration and compliance within the MDM platform.
• Follow information systems operational processes and procedures.
• Adhere to cybersecurity policies and procedures.
• Follow ISO/NIST policies and procedures.
• Provide after-hours support as needed.
• Support operations with limited travel to company facilities when required.

Requirements

• Desktop support and systems administration experience in a Windows environment.
• Familiarity with Mobile Device Management (MDM) platforms.
• Ability to analyze information and apply problem-solving skills.
• Excellent verbal and written communication skills.
• Strong problem-solving and customer service skills.
• Proficiency with Microsoft Office Suite or related software.
• Strong organizational skills and attention to detail.

Technologies

• Windows environment
• Mobile Device Management (MDM) platform
• Microsoft Office Suite
• ISO/NIST

Benefits

• 401(k)
• 401(k) matching
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Opportunity

• On-site role reporting directly to the IT Manager.
• Primary location: headquarters in Fairfield, VA.
• Company facilities: Fairfield, VA; Waynesboro, VA; Fort Walton Beach, FL; Massillon, OH.

Work location: In person

Pay: USD 40,000 - 45,000 per year