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TSG Risk Management

Desktop Support Technician

TSG Risk Management
New York, NY $70k - $80k/yr Full time Posted 4d ago
Active Directory Desktop Support Device Management End User Support Hardware Support Help Desk Support Information Technology (IT) It Service Management ITSM Microsoft Intune Onsite ServiceNow Servicenow Tcp/ip Technical Support Windows
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Job Description

Support end users in an on-site corporate IT environment by resolving desktop, software, networking, and equipment issues across Windows and Microsoft 365-related tools.

Responsibilities

  • Monitor and respond to help desk tickets, delivering timely troubleshooting and resolutions
  • Diagnose hardware and software issues, including network connectivity problems, printer issues, and software installation requests
  • Install, configure, and maintain computers, software, and peripheral equipment
  • Provide technical support for Windows operating systems and Microsoft Office applications
  • Support user account management, including password resets and security permission updates
  • Assist with employee onboarding and offboarding, including computer and application setup
  • Record support activities and outcomes in the ticketing system
  • Escalate complex technical issues to the appropriate IT team members
  • Collaborate with the IT team on technology projects and system implementations
  • Maintain clear, accurate IT documentation
  • Deliver professional, customer-focused technical support to employees at all levels

Requirements

  • 3+ years of professional desktop support, help desk, or similar IT support experience
  • Strong knowledge of Windows operating systems and Microsoft Office
  • Familiarity with computer hardware and software troubleshooting
  • Basic understanding of TCP/IP and connectivity troubleshooting
  • Strong written and verbal communication skills
  • Excellent problem-solving skills and attention to detail
  • Customer service-oriented approach
  • Ability to work independently and collaboratively within an IT team
  • Ability to work onsite in New York City, Monday through Friday

Technologies

  • Windows operating systems
  • Microsoft Office
  • TCP/IP
  • ServiceNow
  • Microsoft Intune
  • Active Directory

Preferred Qualifications

  • Experience with ServiceNow or another IT ticketing platform
  • Familiarity with Microsoft Intune
  • Experience with Active Directory and user-access management
  • Experience supporting employees in a corporate or professional-services environment

Location: New York, NY (onsite)
Salary: USD 70,000 - 80,000 per yearly
Experience: 3 years minimum

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